Matrix Report: Regional Coordinator of Member Service / Regional Director of Caribbean Marketing.Team: 10 employees on average (Receptionist, Hostess, Supervisors and Member service Executives / Vacation Consultants (VC) / Vacation Concierge).6 Spas resorts hotel brands: Sunscape, Dreams, Now, Secrets, Breathless and Zoetry.• Hotels: Now Larimar, Secrets Royal Beach, Dreams Palm Beach, Dreams La Romana, Now Garden, Breathless Punta Cana, Zoetry Agua Punta Cana, Secrets Cap Cana, Now Onyx/Dreams Onyx.Annual Budget: $1.8 Million USDSales Channels: Direct sales through presentations.• Structured thinking: Created the structure, definition of processes and new work methodology, improving productivity for each collaborator• Data management: Created and developed the control panel of indicators through a Dashboard, for the management of results for executives and consultants.Lobbying and internal networking: Achieved 60% of the penetration & show factor, through the successful training of the sales team.Team Leader: Led a cross-functional team to serve clients of different nationalities: Americans, Mexicans, Canadians, Central Americans, and Latinos, etc.Strategic Thinking: Co-constructed the customer service model based on Neuromarketing using the 4 personality categories, with the aim of modifying their behavior and strengthening knowledge and management of their membership and incentive and benefits package. Thanks to its success, this model was implemented in the 6 hotel brands as an institutional practice.People Development & Empowerment: Delegated different activities to the work team depending on their abilities, with the aim of motivating and developing them, driving employee growth up to 20% to new positions.Customer engagement & Awareness: Implemented the Trip advisor recognition program, with clients and partners for promoting the reputation and positioning of the different hotels in the first places in the area.

Identify prospective clients with the intention of optimizing efforts on customer services to all those who may have possibilities to become members:Prospect clients (High chances to have new members) or Potential Clients (known % of chances to have new members) customers will have personalized service, with the intention to invite them to be part of Club Solaris.

I work on the four basic values: responsibility, respect, honesty and careFacilitate the registration process for groupsSupervise the preparation of the camp areas before the arrival of the groupAct as lead instructor every weekendAttend leadership meetings as assignedDevelop ideas for excellence in customer serviceAttend marketing opportunities (weekends and evenings)Help cover the reception centers when necessary