-Creation and development of customer service department-Overseeing and assessing customer service export & import staff activities -Implementation and measurement of KPI's-Businesses development through strong relationships with all our customers-Strategizing and monitoring daily activities of customer service operation-Responsible for the interaction of relevant topics of the business strategy in cooperation with other areas-Implementation of improvements in order to assure customer satisfaction levels-Attention and resolution of complaints-Trainings of customer support

-Implementation of customer service improvements nationwide-Monitoring of customer satisfaction levels-Attention and resolution of complaints-New business development through disruptive business models-Creation of customer journey maps -Development of the national customer experience project-Trainings of customer support-Churn