Job Role & Responsibilities:Performance Monitoring: Monitor the performance of maintenance activities to ensure they meet established standards, including quality, safety, and regulatory compliance.Issue Resolution & Ticket handling Management: Address and resolve any maintenance-related issues or breakdowns promptly to minimize downtime and disruption to operations.Reporting: Prepare and present regular reports on maintenance activities, performance metrics, and budget status to… Show more Job Role & Responsibilities:Performance Monitoring: Monitor the performance of maintenance activities to ensure they meet established standards, including quality, safety, and regulatory compliance.Issue Resolution & Ticket handling Management: Address and resolve any maintenance-related issues or breakdowns promptly to minimize downtime and disruption to operations.Reporting: Prepare and present regular reports on maintenance activities, performance metrics, and budget status to senior management.Stakeholder Communication: Communicate effectively with internal stakeholders, including operations, production, and management teams, to ensure alignment on maintenance priorities and schedules.Skills & Capabilities:Strong leadership skills to manage, motivate, and mentor a team of maintenance professionals.Ability to delegate tasks effectively while maintaining oversight of project progress.Capable of fostering a positive and productive work environment. Show less

Pre-Sales Tendering Support:Service Scope: Understand and define Care/Customer Support Services requirements in customer tenders (RFI, RFQ, RFPs).Proposal Development: Create detailed Care Services sales proposals aligned with customer needs.Stakeholder Coordination: Serve as the main liaison with Market Service Solution Managers, Renewal Leads, Account Managers, and Bid Managers.Solution Design: Define, document, and price customer-specific service solutions; address technical… Show more Pre-Sales Tendering Support:Service Scope: Understand and define Care/Customer Support Services requirements in customer tenders (RFI, RFQ, RFPs).Proposal Development: Create detailed Care Services sales proposals aligned with customer needs.Stakeholder Coordination: Serve as the main liaison with Market Service Solution Managers, Renewal Leads, Account Managers, and Bid Managers.Solution Design: Define, document, and price customer-specific service solutions; address technical tender sections.Relationship Building: Built key relationships with Global Services Care and regional Services Sales/Solution managers.Sales Support: Provide strategic support to Regional Solution Managers and Customer Teams within Global Sales Support.Standardization: Deliver standardized and tied maintenance solutions, including compliance statements, costing, pricing, and service descriptions (SoW).Job Description:Value-Based Selling: Support CBT/CT teams with value-driven selling strategies and strong solution arguments.Collaboration: Coordinate with Services CT, Global Services Portfolio Sales, and Market Services BL heads.Benchmarking: Develop competitive and cost benchmarks with risk mitigation plans.Knowledge Sharing: Consolidate and share new competencies, best practices, and lessons learned.Quality Assurance: Oversee quality reviews of service deliverables.Expertise: Provide expert guidance in aligning Nokia Networks products/services with client needs for maximum value.Required Skills:Telecom Technologies: Proficient in Wireless, Wireline, IP, Optics, and Applications.Support Services: Strong knowledge of Support Services and Nokia Network’s Care/product Portfolio.Market Insight: Deep understanding of the telecommunications market, products, and solutions.Customer Understanding: Insight into customer business needs.Leadership: Effective team leadership and people management skills.Main Customers: AT&T, T-MOBILE, Verizon, BELL Canada, USMajors & Enterprise. Show less

Job Role & Responsibilities:Customer Engagement: Maintain regular (daily/weekly) communication with customers to ensure they fully leverage the Preemptive Support service.lead a team in the following tasks:Performance Optimization: Proactively identify and resolve issues before they lead to downtime, minimizing service disruptions through the Usecase portfolio and manual activities.Issue Monitoring: Track and follow up on all open customer and Ericsson findings, trouble tickets,… Show more Job Role & Responsibilities:Customer Engagement: Maintain regular (daily/weekly) communication with customers to ensure they fully leverage the Preemptive Support service.lead a team in the following tasks:Performance Optimization: Proactively identify and resolve issues before they lead to downtime, minimizing service disruptions through the Usecase portfolio and manual activities.Issue Monitoring: Track and follow up on all open customer and Ericsson findings, trouble tickets, escalating as needed to help customers resolve outstanding issues.Alert Management: Monitor all incoming alerts and guide customers in taking appropriate actions.Emergency Support: Provide critical assistance during emergencies, coordinating with Ericsson’s local and global support teams to ensure service delivery aligns with SLAs.Meeting Coordination: Schedule and facilitate meetings with customer staff and Ericsson internal teams to maintain alignment and progress.Skills & Capabilities:Leadership & Team Management: Strong leadership abilities with excellent team management skills.Interpersonal & Customer Orientation: Exceptional interpersonal skills with a strong focus on customer satisfaction.Self-Motivation & Resilience: Highly self-motivated, able to work effectively under pressure. Show less

Technical Leadership: Provide technical support and oversight for a team of engineers delivering SUM activities across CA & the Caribbean, covering the following competence domains and products:IP BB & Core: 2G & 3G technologies, including MSS (MSC-S, HLR, MGw), and I/O systems (APG40/43).RAN: 2G & 3G technologies, including BSC, RNC, and Node-B.Software Validation: Oversee the validation and leveling of new network nodes before their integration into the live customer network… Show more Technical Leadership: Provide technical support and oversight for a team of engineers delivering SUM activities across CA & the Caribbean, covering the following competence domains and products:IP BB & Core: 2G & 3G technologies, including MSS (MSC-S, HLR, MGw), and I/O systems (APG40/43).RAN: 2G & 3G technologies, including BSC, RNC, and Node-B.Software Validation: Oversee the validation and leveling of new network nodes before their integration into the live customer network, ensuring compatibility and performance for all mentioned products and technologies.Mentorship & Coaching: Mentor and coach new team members, providing guidance and support to help them develop their skills in the field.Tool Development: Create and develop audit scripts and tools to monitor and review software levels of Core and Access Network nodes.Customer Management: Effectively manage customer relationships, particularly in high-stress situations, ensuring smooth communication and problem resolution during daily operations.Knowledge Sharing: Facilitate knowledge transfer to engineers through on-the-job training, workshops, shadowing, and other collaborative learning methods. Show less