Provide technical design and service delivery for one of Kyndryl’s largest managed service accounts, Dow, Inc, (Dow Chemical). Directly interface with client IT management and operations teams. Prepare and present technical solutions documents to client teams and provide guidance on large site re-designs and next-gen solutions involving campus, SDWAN, data center and wireless. Recommend process improvements and best practices which build trusted advisor relationships and increase customer satisfaction with Kyndryl Services team. In the last two years, in Kyndryl’s network and edge computing practice, I supported the Dow, Inc. (Dow Chemical) account as a technical solutions architect. In this role, I presented over 60+ network upgrade and migration designs ranging from Data Center, campus, wide-area, Wi-Fi and Cloud technologies with multi-vendors and topologies that include Cisco, Dell and HP switches and routers as well as Cisco ASA, Check Point and Palo Alto Networks firewalls. In many of these complex designs, system integrations with SDN, Cloud and Load Balancing technologies were heavily involved. As a TSA for Dow, Inc., I provided technical support to the network engineers implementing my designs, and expertise to our Kyndryl and Dow Project Managers. I worked with engineering teams to define detailed engineering requirements and system-level designs, as well as provided architectural expertise and guidance. Interfaced with customers on all technical matters of lab trials, testing and deployments.Most Recent Assignment History:March 2024 – Present: AvisNetwork Security Project Description: Fortinet FortiSASE/VPN Deployment at Ashburn and Dallas Data Centers.February 2022 – February 2024: Dow ChemicalTechnical Solutions Architect

SR. NETWORK ENGINEER/ARCHITECTResponsible for maintaining data and telecommunication networks for the Global Network. Maintain an infrastructure capable of supporting the business needs. Provide functional and empirical analysis related to the planning, design, installation, and implementation of the network infrastructure. Perform remedial maintenance of network devices including the restoration of hardware and software. Analyze and evaluate existing architecture and ensures security practices are being adhered to. Work with end-users and vendors to resolve network hardware/software issues. Develop and administer end-user training to achieve efficient utilization of Local Area Networks/Wide Area Networks (LAN/WAN). Analytical Skills. Attention to Detail. Leadership Skills. Organizational Skills. VoIP implementation and support. Azure implementation and support, Support of over three dozen HA 5200 Series Palo Alto Network Firewalls and a mixture several 3020, 220, VM Palo Alto Firewalls, along with Panorama. Support of over 375+ Meraki, FortiGate and CheckPoint Firewalls across our Global Network and Store locations,Wireless Tuning, Radius, SolarWinds. Problem Solving, Knowledge of: LAN/WAN, Networking, Network Design and Implementation, Experienced Network Troubleshooting, Root Cause Analysis, Proactive and Preventive Network and Security Maintenance, Network Hardware Configuration, Network Performance Tuning, wide area networks (WANs), intranets and extranets.Special Projects: Palo Alto Migration of 40 Firewall and Local Security Policies over to Panorama, New Store Cisco Wireless, Switch and Meraki Firewall Roll-Outs, Planning and designing 2 Disaster Recovery Data Center sites using DCI Inter-Connects using VXLAN EVPN, BGP and Multi-Site.

SR. NETWORK SECURITY ENGINEER/ARCHITECTPerform network and application vulnerability assessments and penetration testing. Deploy and manage solution to protect our core and perimeter networks. Deploy and manage solutions to ensure the confidentiality, integrity, and protection of all data. Orchestrate and test recommended security remediation, including software and firmware patches. Drive the security efforts around Data Loss Prevention, Intrusion Prevention and SIEM analysis. Conduct deep analyses to provide security insights of the corporate environment. Deploy security monitoring tools, and review and troubleshoot security alerts. Lead the Security Awareness efforts, including facilitating presentations on topics of relevance. Review, interpret and translate customer, regulatory and corporate security and compliance requirements into technical design options. Deploy and manage solutions to ensure compliance with company policies, procedures, contractual, and regulatory requirements. Contribute to the security policies, standards, and guidelines. Perform security research as needed. Produce security risk advisories based on newly identified threats and risk assessment. Define and document best practices and support procedures for unified IT Security Policies Provide after-hours support for Infrastructure related emergencies as well occasional weekend. Assist with hardware, firewall, telecom and software vendor evaluation, recommendation and negotiations. Special Projects completed and still in process include Network Security Policy development, alert management, full physical and logical network and system documentation, restructuring of network infrastructure to include full failover and redundancy, wrote a script to streamline many processes that included all engineering Linux systems to be enrolled in our Active Directory domain. Supporting, developing new scripts, and customizations for our CyberSecurity Darktrace security appliance.

World Wide Technology (Kaiser Permanente Account)SENIOR R & S ENGINEER/DATA CENTER ENGINEERDecommissioning and Configuring Network Equipment (Cisco Nexus 6Ks, 7Ks, 9Ks predominately). Project designed to limit the amount of risk within the clients DC environment.Device Discovery, Design, Creation and Review of MOPs to execute Common Recall Queues (CRQ). Engineering Support during CRQs Day 1 Support. Prepare professional full Method of Procedure (MOP) documents that include the current diagrams and post diagrams, pre-configurations, scripts, device lists, cable cut-sheets, cable swings involved, implementation procedures and back-out procedures. Upgrade of all NX-OS Cisco Core and Aggregation Switches. All other preparation documents involving, terminal server, management switches, TACACS, DNS, power down and rack removal documents are within my responsibility as the implementation engineer leading the migration project.Special Projects: In my short 6 months tenure with this team, I led and spearheaded one full migration of a pair of Cisco Nexus 7010 Core Switches over to another pair of Cisco Nexus 9508 Switches in Non-ACI Mode. Within this project, I was the primary lead implementor and together with other engineers we successfully migrated over 2 Cisco ASR 9006 and 2 Cisco ASR 9010 Routers, 4 IPS 6100 TippingPoints, 2 PaloAlto Firewalls, and multiple sets of Aggregation Cisco Nexus 7010/9508 Switches, Cisco Nexus 6548/5548 Switches and Cisco FEX 2248/2232. During this migration, I also led the planning and migration of bypassing a pair of N5Ks DMZ switches that were eliminated. I have assisted our engineering team with various tasks and fulfilling in different roles with their own projects.

Sr. Network Manager, Network Infrastructure and Operations. (17 people in company)Hands on Sr. Network Manager and network and security architect reporting directly to the CIO, COO and CEO. Responsible for a team of network and systems engineers. Manage a large scale, mission-critical production environment hosted in a data center using Microsoft technologies - Windows 20XX, .NET, IIS and MS SQL Servers, server farms, Linux servers and multiple Internet connections. Monitor, re-configure and tune server, network, storage, firewalls, VPNs and load balancers for performance improvement and future scalability. Analyze current WAN bandwidth usage and forecast future requirements. Setup of new policies, procedures, network software and hardware standards, documentation standards, etc. High availability network design and management across multiple data center and office locations. Responsible for all routing and switching, BGP, OSPF, HSRP, ACLs, VLANs, Multiple VPCs/VDCs,Spanning Tree, network security, multiple firewall contexts, Split DNS, IIS, SMTP, IMAP, POP, DHCP, CIFS, NFS, FTP, Virtualization of server and storage hardware. Responsible for over 240 high end servers, over 150+ Public vIPs, spread across four full Class C /24 Networks. Responsible for all Storage Area Networks (SAN), Network Attached Storage (NAS), and fiber-channel switching and configurations. Responsible for all network connections ranging from 1,10,40 and 100 Gbps connections. Also responsible for managing SSL certificates, Domain Registrations, Securing services with SSL and VPN.Special Projects include spearheading a full re-design of our existing data center infrastructure that will include multiple ASR 1Ks Internet Routers, Nexus 9Ks Core Routers/Switches, Nexus FEX 2348TQ-E, Virtualization of BIG IP F5 Load Balancers, FirePOWER 4100 Firewall/IPS, and multiple 3850 DMZ switches. Complete migration plan to ensure absolute no downtime to our production environment.

SR. NETWORK ENGINEER, Network Operations Responsible for design, installation, and operational support for all aspects of network equipment across the Enterprise. Familiarity in large distributed office WAN/MPLS environments as well as large Datacenter network environments (Cisco, Arista). Knowledge and experience with Firewall (Cisco) and Load Balancing technologies (F5). Scripting experience (example: BASH, PERL, Python, Ruby). Data Center switching and routing design, installation, and operational support. Maintaining and supporting production and corporate firewall systems. 80+ Office and WAN/MPLS Network installation and operational support. Working with other teams (SRE/SysAdmin) to integrate network resources into a DevOps and Continuous Integration (CI) Framework (eg. Firewall, Load balancing, VLAN/switch port). Network gear I am responsible for includes Cisco ISR/ASR routers, Cisco Nexus 7000, 5000, 2000 FEX switches, Cisco ASA Firewalls and Firepower IPS (Sourcefire), F5 Load Balancing Switches (LTM, GTM). We will soon be adopting Arista Switches and have already adopted Juniper Routers. Experience with integrating Virtualization in Large Data Center network environments (Hyper-V, VMware, XEN, KVM)

The Walt Disney Company, Glendale, CaliforniaSR. NETWORK ARCHITECT, Disney Technology Solutions & Services (DTSS) department. Development of network design plans and reference architectures and standards for secure, high-performance networking across the enterprise. Develop enterprise-wide architectures, standards, design guides, processes, and other reference guides in a technology leadership role. Design complex new technology into the production network. Develop and communicates network infrastructure design plans, future strategic and tactical plans to support decision making activities. Research and recommend next generation network technology, products, & services. Designs customized solutions as required to support Business objectives. Consult peer groups in the development of project plans & architectures. Oversee lab tests, proofs-of-concept, bug scrubs, and other technical evaluations to ensure that new technology fits into the network and performs as expected. Provide technical leadership experience in a large, complex enterprise sites, architectures and solutions. Architecting world-class, large-scale data networks for global enterprises that maximize security, performance, scalability, and cost-effectiveness. Maintain and project manage full hardware and software lifecycle processes and deployments and new approved hardware footprints. Working with business units to rapidly develop and implement solutions. Directly or indirectly leading teams of engineers in the implementation of complex technology. Building and supporting enterprise LANs, MANs, WANs, VPNs, and remote access solutions in a variety of topologies. Developing and communicating large-scale standards, procedures, and other reference documentation to guide technical teams throughout an enterprise. Building network infrastructure in current-era data centers. Experience with multiple vendor switching, routing, and security products (i.e. not just Cisco).

Responsible for all network architecture, implementation and support of a 50+ site environment which includes four large data center environments, multiple regional sites and small to medium size remote sites. Conducted large complex projects that include planning, testing, implementing, and life-cycle management. Interfaced with stakeholders to understand business requirements and translated these into functional computer based systems, which required my expert network design and integration skills to maintain BreitBurn's complex and highly available networking infrastructure. Recommended hardware and software to meet project needs. Relied on my years of experience and good sound judgement when planning and accomplishing assigned goals. Our network infrastructure was comprised of Cisco/Nexus Networking, HP Networks, HP BladeCenters, SonicWall and Cisco ASA Firewall and VPN appliances, DMZs, Citrix Cloud Bridges and Citrix Netscalers, NetApp Storage, Satellite and Line of Site, EqualLogic, Fiber Channel, MPLS circuits, Layer 2 circuits, Dark fiber, Internet circuits, SIP trunks, VoIP, QoS, Xirrus and Cisco Wireless environments, BGP and OSPF routing protocols and a large virtual environment in multiple Data Centers. Overall, I am responsible for over 20+ firewalls that include SonicWall and Cisco high-end models, along with a dozen Cisco ASR 1001/1002 Routers, 8 Cisco Nexus 5596 Switches, FEX 2248/2232, 100 HP Switches that include models ranging from 5900 to 2900s, Redundant virtual Cisco Wireless Controllers, 2 ISE and 2 ACS. Special Projects include a large MPLS implementation, Solarwinds ORION and QoS Policy Deployment to support SIP, VoIP, Microsoft Lync, NetApp Data Replication, Exchange Server Replication and highly available and sensitive corporate applications. Project Leadership, Ongoing Mentoring, Troubleshooting, System Uptime, System Performance, Configuration Management, Change Management, SOX Compliance and System Documentation, and People Skills!

Responsible for client consultation which includes planning, design, implementation, deployment and knowledge transfers. Develop and implement the technical architecture, physical and logical design documents for medium to large client network projects. Demonstrative consulting and deployment skills in Enterprise medium to large environments; Interface at an engineering level, technical architectural level and implementation architecture for select Enterprise medium to large scale accounts. Excellent documentation skills and presentation skills. Special Projects include MPLS VPN with Voice/QoS Design for Large Law firm, Nexus 7K deployment for large College Campus, ISR Routers and 3750-X and 2960-S stacks for Large School District that includes several Elementary Schools, High Schools and District Office, MPLS VPN WAN with DMVPN WAN Backup for large Super Market, a QoS Design for a large prominent organization known all of the US, New Data Center Migration Design and Colo build out for a large Manufacturing company with Worldwide presence that included Cat6K VSS Core with Sup2Ts, BGP redundant BGP routers, ASA Firewalls, WAVE units, and Virtualization. Large QoS Design for a prestigious Hospital, Most recent projects include: provided a well known University Campus with a QoS End-to-End Solution that included QoS templates and scripts for all their Cat6k routers/switches port-channels, access layer and routers; Have been onsite for two weeks at a million dollar world-wide fitness and health organization diagnosing and discovering their existing network for best practice, sanity and network recommendations; last project I was onsite at a well known prestigious hospital for three weeks providing network support assisting with network issues and tickets that encompassed Nexus 7 and 5k switches, basic to advance security related tickets that involve adding and modifying rules on a pair of Palo Alto Networks PA-5020 Security Firewall Appliances.

Responsible for designing, planning and implementing all aspects of the network infrastructure to support data and VoIP. Participate in multi-discipline design and architecture teams to provide solutions and capacity planning of equipment and network. Operational support of network infrastructure. Mentor engineers and cross-train peers on best practices and how to efficiently maintain the network. Perform on-going optimization of the Network to ensure adequate capacity, availability and scalability. Design solutions and alternatives that meet documented requirements and delivery dates. Present solutions and makes recommendations to departmental leadership. Research and evaluate emerging technology for future applications. Configure and Support a medium size production network comprised of over 100+ Internet Web and Database Servers. From the network side, we have a pair of Cisco 6506 Switches in the Core, multiple redundant Cisco 3560 switches in various DMZ segments, a pair of redundant Cisco ASA 5550 Firewalls, a pair of redundant F5 LTM 3900 Load Balancers and a pair of CSS 11500 Load Balancers. In this environment, we have over 75+ IPSec VPN Site to Site Client Tunnels as well as a full blown a Disaster Recovery Data Center backup site for DR and Replication. In our corporate enterprise network, I am also responsible for configuring and supporting Cisco 450X Switches, 3750/3560/2960 switches, along with Cisco ASA 5505 and 5520 firewalls, several 7206 VXR NPE G2 routers in our WAN, various lower end routers such as 3845, 2911, 2651 routers as well as a pair of redundant Juniper SA 4500 VPN appliances. In this environment, we have 7 Remote Sites, 450+ end users, VoIP, and 10 IPSec VPN Site to Site tunnels. Special projects include Data Center Migration with Cisco 7009 Nexus Switches, Nexus 5596UP Switches and 2248TP-E switches. MPLS migration and a DMVPN solution. Cisco ASA 5550 Firewalls and Cisco ASA 5585-X Firewalls and Juniper 6611 VPN appliances.

SR. NETWORK & SECURITY ENGINEER, Network InfrastructureSpecial Project included assisting a large school district client of Kapsis in a Cisco ASA to Check Point migration project. Assisted this school district in thoroughly documenting their current Cisco ASA 5585-X SSP40 firewall configuration, rules, objects, and NAT/PAT and security policies, all in preparation for a full migration to Check Point firewall platform. Using Check Point’s SmartMove migration tool , I was able to parse the entire Cisco ASA configuration, and convert the ASA 8.3 configuration, objects, NAT and firewall policy to a working Check Point compliant policy.

Perform analysis and diagnosis of complex networking problems and designs. Build simulated networks in test labs to resolve complex problems and compatibility issues. Leverage and contribute to Virtual Teams. Provides remote or onsite deployment support. Provides ad hoc systems/product training. Generate standard project documentation including detailed test plan for complex networks. Generate network configurations from Low Level Design for complex networks. Reviews Implementation Plans. Leverages and generates applicable technical “best practices” white papers for non core technologies. Leads and works on projects that are medium to large in scope with moderate complexity, which involves solutions integration. Independently develop, plan, coordinate and execute tasks. Ensures commitments and deliverables are met. Proven technical project management skills. Strong technical presentation skills to all levels. Solve moderate to highly complex, cross-functional issues. Excellent analytical skills for solving technical issues. Special Projects include numerous rebuild test labs to resolve complex problems surrounding QoS, IP Event Dampening, and Firewall. Produced several documents in the areas of IP Event Dampening, SSH, Grounding Requirements that are now used in JPMC’s global network environment. Currently involved in a very visible and critical Software Strategy project to migrate thousands of devices over to Cisco’s new IOS 15.0M/T codes. Participate and contribute a large effort in numerous strategic Campus design projects. Volunteered to create a VMWare ESX Introduction/Installation, Configuration and Troubleshooting presentation for a group of 50 internal Cisco employees and attendees ranged from in-person and online via WebEx meeting. It was a success! Assisted in building and upgrading several CCIE Routing & Switch Lab Racks for Internal CCIE training groups and peers.

Supervise a Network team of 4 while actively supporting a Frame Relay/ATM WAN environment of over 100+ sites. Manage PIX 535 firewalls, 650X core/edge/distribution switches, manage and configure all existing and new VLAN implementations, DMZ implementations, new Cisco VoIP roll-outs, QoS router and switch configurations, Call Manager, Unity, Litescape servers. Also support and manage two BGP multi-home Internet 7206 VXR core routers. Additionally, I am responsible for all 100 WAN Routers that include Cisco 2621XM, 2811, 3825, 3845 and 7206 VXRs across the Enterprise. Provide Level 3 support to local and remote network and systems teams across our organization. Special Projects include an MPLS design with AT&T that is in its first phase, a Data Center redesign to include Series10 Gigabit Ethernet modules in the Core, New Cisco 5550 ASAs as our Core Firewalls, Roll Out existing FWSM and IDS2 Service Modules for Data Center security, Ongoing VoIP implementations for new and existing remote sites, rolling out Cisco Works LMS this year as well as a full out-of-band access solution for all infrastructure equipment. Setup a Linux based Network Monitor Server to gather SNMP bandwidth, latency, trend analysis, and threshold alerting on all network related equipment. Setup a Wireless Access solution for Guests. Due to my network field expertise, true commitment and flexible schedule, upon being hired management was able to drop all outsourcing of network infrastructure support and any upcoming projects with their new in-house experience.

Network Consultant Engineer level work.

Directly supervise a Network team of 3 while providing technical support for applications and systems within the WAN/LAN and Data Center enterprise that consist of 26 sites. Provide advanced technical assistance to MIS and Network staff. Establish processes, procedures and policies for WAN/LAN and Data Centers. Manage the usage and reporting of assets relating to the WAN/LAN and Data Center environments. Provide incident tracking for outages and system failures. Responsible for management reporting in conjunction with network activities, capacity, performance, and other important issues. Plan and Manage Network and Data Center additions, moves, and changes. Develop and maintain corporate change management policy and procedures for WAN/LAN and Data Centers. Develop the processes, tools, and models required to effectively track and forecast data center performance with proven project and time management tools. Provide network support to tenants and special events held at STAPLES Center and The Home Depot Center that include: Lakers, Clippers, LA Kings, X-Games, NBA Finals, WNBA Finals, NBA All Stars, Grammy’s, and The Academy Awards.Special Projects include leading a project to create 80% of our remaining Wide Area Network infrastructure connectivity using IPSEC/AES VPN tunnels and secure P2P links. Lead network engineer in upgrade of our LAN Core Layer 3 Switches at STAPLES Center that included replacing over 50 switches that included several 6509, 4506 and many 3550 and 2950 switches. Implemented a large campus 802.1a/b/g wireless solution. Implemented an Linux Network Monitor server, Lead planner and designer in our national Active Directory 2003/Exchange 2003 migration which included lab testing, documentation and coordinated rollouts with very little downtime. Implemented a successful Anti-SPAM/Anti-Virus server for the entire enterprise using Pure Message by Sophos.

Responsible for enterprise WAN environment and various local area networks. WAN responsibilities included management and configuration of 19 Cisco routers (2620s, 2503, 2514, 3620, 3810 & 1004). Managed and configured 15 Cisco Catalyst switches (4003, 3548, 2948G & 2924s) and some 3COM and HPs as well. Other responsibilities included management and configuration from scratch of four Cisco PIX 515-UR firewalls and three VPN 3015 Concentrators. Setup, configured and managed seven NT 4.0 Terminal Servers running Citrix MetaFrame v1.8. Also responsible for 4 Exchange Servers v5.5 and several DNS, WINS, DHCP and IIS servers. Provided daily monitoring of Syslogs from all IOS related devices, including PIX Firewall and VPN Concentrators. Ran network analyzers and Sniffers to detect and correct Network congestion issues as well as security breaches. Special Projects include converting company’s five sites from Frame Relay to VPN WAN using Cisco gear. Rebuilt the Terminal Server Farms and reconfigured the switching environment. Setup MRTG to monitor bandwidth on all network links. In charge of the implementation of Windows 2000 AD Migration. Researched, developed and implemented new technologies to improve network adaptability, increase network performance and security. Because of expert knowledge in VPN Encryption technologies, I improved the performance of our Wide Area Network ten-fold while maintaining costs to an acceptable level.

Responsible for network performance, monitoring and for establishing procedures to implement and enforce new security policies. Assisted in the enforcement of physical, system, data and network security. Configured and managed six Cisco routers, five workgroup switches, and one core switch. Ran network analyzers and Sniffer type software to detect and correct Network congestion issues and security breaches. Responsible for configuring and maintaining company Check Point Firewall. Also managed several DCHP and WINS servers. Managed and troubleshot all network related issues that arose with regard to Exchange Servers, Internet Mail Gateway, and Anti-Virus Gateway server. Ran security audits using BindView among other software tools. Configured and maintained Network Monitoring server using SNMP protocols and visual basic scripting. Researched, developed and implemented new technologies to improve network adaptability, increase network performance and security. Through ongoing expertise and support, network remained consistently reliable, secure, free of congestions, and was scalable and equipped to accept new implementations.

Responsible for the security of all physical devices, systems, data and overall network security using Raptor v6.0 firewall, Cisco PIX 510 & 520, IP Extended Access list on two 1600 and one 1600 Cisco Routers. Configured and managed 4 workgroup 2924xl Cisco switches, along with a Cisco Catalyst 5000 switch running ISL, STP protocol and VLAN configurations. Managed two Exchange Servers, two IIS, and several DNS, WINS, DHCP and File & Print servers. Ensured better management control through the use of NT Profiles, System Policies, Scripts and NTFS security. Performed network troubleshooting to isolate and diagnose common network problems. Responsible for network performance, monitoring and for all network documentation.

Product Implementation DepartmentProvided onsite installations of PC based financial software packages for new and existing customers on standalone PCs running Windows 3.x, Windows 9x and Workstation 4.0. Performed installation of bank software on Ethernet type Networks, both NetWare 3.x and 4.x as well as Windows NT 3.51 and Windows NT 4.0 Server environments. Provided training on PC based software products to end-users as well as to team members and sales consultants. Troubleshot installation and configuration issues related to PC based bank proprietary software packages via telephone support. Prepared and delivered onsite demonstration and training presentations on bank proprietary software packages. As a result of my efforts, the successful implementation of hundreds of customers and the ongoing training provided to the team members, the office consistently ranked as the one of the top performers of California for three years running.

Corporate Banking DepartmentProvide LAN Administration to a group of 65-70 end users. Participated in a migration project consisting of approx. 70 end-users running Windows 3.x Novell Client software to Windows NT Workstation 4.x. Migration also included upgrading all end-user e-mail client software from MS Mail to Outlook 97. Provided technical help desk support to users running Windows NT Workstation 4.x. Troubleshot hardware, software and NT Workstation 4.x related issues for desktop PCs & laptops. Setup new users, managed groups, grant email access and train new users on MS Mail/Outlook. Provided users with access to HP Network print devices, software and bank applications. Assigned/revoked users and trustee assignments and security access control and change passwords. Performed monthly LAN preventative maintenance functions, created tape backup schedules and restored files using ARCserve 6.0 when necessary. Ran weekly and monthly Anti-Virus software checks on Novell File Server and Windows NT Workstations 4.x.

Southern Cash Management DivisionProvided PC hardware/software technical training and support for small token-ring network of 11-12 end-users. Responsible for backing up NetWare 3.x File server using HP tape backup device and Mountain tape backup software. Assisted sales consultants in the cross selling of technical cash management PC based products. Provided sales consultants with ongoing support by creating sales proposals using Microsoft Word 2.x, producing Pricing Preformas using Microsoft Excel 5.x, and developing slide presentations using Microsoft PowerPoint 4.0.

Provided Network administration and technical support for a department of 25+ individuals. Responsibilities included using NT Server 4.x utilities to create NT accounts, assign account privileges, reset passwords and manage local groups and permissions. Monitored NT Servers for optimum performance. Configured, maintained and troubleshot Network related issues on servers and client workstations as well as network modem pools and printers. Installed software and provided user access to custom database applications residing on remote-dedicated SQL databases. Provided on-going training to users on systems, Office Suite products and Outlook client software.