Jorge Botero

Jorge Botero Email and Phone Number

Innovation / Design Thinking / Scrum / Conversational design / Chatbots / Voicebots / AI @ Servicebots
Jorge Botero's Location
Bogota, D.C., Capital District, Colombia, Colombia
About Jorge Botero

As a conversational AI specialist, I am currently in charge of crafting the conversational design for voicebots and mapping use-case scenarios with clients from the banking, telecommunications, and medical sectors. Through the use of the Design Thinking methodology, I have designed services for healthcare, banking, retail, and public media companies.My expertise in electronics engineering, AI, and Design Thinking has allowed me to merge the use of new technologies with user-centric experience, bridging technical knowledge, innovation, and user empathy.I also work occasionally as a freelance translator of Engineering articles to be published in renowned journals.

Jorge Botero's Current Company Details
Servicebots

Servicebots

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Innovation / Design Thinking / Scrum / Conversational design / Chatbots / Voicebots / AI
Jorge Botero Work Experience Details
  • Servicebots
    Consultant In Conversational Intelligence And Innovation
    Servicebots Oct 2022 - Present
    Bogotá, Distrito Capital, Colombia
    - Conversational design for voicebots and chatbots.- Use-case mapping and product demonstrations with clients.- Functional testing to identify possible adjustments and bugs.- Deliver presentations and timelines required for commercial proposals.
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  • Nexa Bpo
    Innovation Specialist
    Nexa Bpo Dec 2021 - Oct 2022
    Bogotá
    - Consultancy focused on improving user experience within digital services (bots, IVRs).- Design and execution of cocreation workshops (ideation, needf inding, prototyping).- Competitive research of digital services and trends (benchmarking).- Mapping and comparative analysis of technology suppliers.
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  • Nexa Bpo
    Digital Solutions Specialist / Chatbot Conversational Designer
    Nexa Bpo Feb 2020 - Nov 2021
    Bogota, Colombia
    - User-based conversational design and copywriting for banking chatbots.- Information architecture design and testing for chatbots & IVRs (phone and visual).- Service design and technical consultancy.- Advanced use of AI-based tool Watson Assistant (IBM Cloud).
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  • Pontificia Universidad Javeriana Cali
    Innovation And Entrepreneurship Consultant
    Pontificia Universidad Javeriana Cali Jan 2019 - Dec 2019
    Cali, Colombia
    - Management and strategic design of innovation consulting programs.- Support in workshops for the Design Factory Global Network (DFGN).- Consulting for a multidisciplinary design team in a health-related innovation project with the SUGAR (Stanford University Global Alliance for Redesign) network.
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  • Pontificia Universidad Javeriana Cali
    Design Researcher (Ux Researcher)
    Pontificia Universidad Javeriana Cali Apr 2018 - Dec 2018
    Cali, Colombia
    - Field research including needf inding, in-depth interviews and usability tests.- Def inition of user personas, Customer Journey Maps and low-f idelity prototypes.- Design of healthcare path for a new cervical cancer screening service aiming to reduce morbility rates in low-income women. The resulting device is in patenting process.
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Jorge Botero Education Details

Frequently Asked Questions about Jorge Botero

What company does Jorge Botero work for?

Jorge Botero works for Servicebots

What is Jorge Botero's role at the current company?

Jorge Botero's current role is Innovation / Design Thinking / Scrum / Conversational design / Chatbots / Voicebots / AI.

What schools did Jorge Botero attend?

Jorge Botero attended Pontificia Universidad Javeriana, Stanford University, Pontificia Universidad Javeriana Cali, Lycée Français Paul Valéry.

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