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Jorge Botero is listed as Innovation / Design Thinking / Scrum / Conversational design / Chatbots / Voicebots / AI at Servicebots, based in Bogota, D.C., Colombia. AeroLeads shows a matched LinkedIn profile for Jorge Botero.
Jorge Botero previously worked as Consultant in Conversational Intelligence and Innovation at Servicebots and Innovation specialist at Nexa Bpo. Jorge Botero holds Master'S Degree In Electronics Engineering, Electrical And Electronics Engineering, Emphasis In Robotics & Digital Signal Processing from Pontificia Universidad Javeriana.
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As a conversational AI specialist, I am currently in charge of crafting the conversational design for voicebots and mapping use-case scenarios with clients from the banking, telecommunications, and medical sectors. Through the use of the Design Thinking methodology, I have designed services for healthcare, banking, retail, and public media companies.My expertise in electronics engineering, AI, and Design Thinking has allowed me to merge the use of new technologies with user-centric experience, bridging technical knowledge, innovation, and user empathy.I also work occasionally as a freelance translator of Engineering articles to be published in renowned journals.
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Bogotá, Distrito Capital, Colombia
- Conversational design for voicebots and chatbots.- Use-case mapping and product demonstrations with clients.- Functional testing to identify possible adjustments and bugs.- Deliver presentations and timelines required for commercial proposals.
Bogotá
- Consultancy focused on improving user experience within digital services (bots, IVRs).- Design and execution of cocreation workshops (ideation, needf inding, prototyping).- Competitive research of digital services and trends (benchmarking).- Mapping and comparative analysis of technology suppliers.
Bogota, Colombia
- User-based conversational design and copywriting for banking chatbots.- Information architecture design and testing for chatbots & IVRs (phone and visual).- Service design and technical consultancy.- Advanced use of AI-based tool Watson Assistant (IBM Cloud).
Cali, Colombia
- Management and strategic design of innovation consulting programs.- Support in workshops for the Design Factory Global Network (DFGN).- Consulting for a multidisciplinary design team in a health-related innovation project with the SUGAR (Stanford University Global Alliance for Redesign) network.
Cali, Colombia
- Field research including needf inding, in-depth interviews and usability tests.- Def inition of user personas, Customer Journey Maps and low-f idelity prototypes.- Design of healthcare path for a new cervical cancer screening service aiming to reduce morbility rates in low-income women. The resulting device is in patenting process.
Case study involving Design Thinking, carried out with Stanford Master's in Mechanical Engineering students, seeking to increase the.
Minor: Social Communications
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Jorge Botero works for Servicebots.
Jorge Botero is listed as Innovation / Design Thinking / Scrum / Conversational design / Chatbots / Voicebots / AI at Servicebots.
Jorge Botero is based in Bogota, D.C., Colombia while working with Servicebots.
Jorge Botero has worked for Servicebots, Nexa Bpo, and Pontificia Universidad Javeriana Cali.
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Jorge Botero holds Master'S Degree In Electronics Engineering, Electrical And Electronics Engineering, Emphasis In Robotics & Digital Signal Processing from Pontificia Universidad Javeriana.
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