Jorge Luis Brenes Leon Email & Phone Number

Troubleshooting the ERP technical environment on an ongoing basis as well as scheduling and executing the SAP transport system. Performing changes into the environment using a structured approach that minimizes risk and achieves high reliability. Manage SAP users, authorizations, and profiles. Monitor all SAP systems work processes, users, system logs, short dumps, locks, developer traces, system traces, disk space, etc. . Perform SAP client administration create client, copy client… Show more Troubleshooting the ERP technical environment on an ongoing basis as well as scheduling and executing the SAP transport system. Performing changes into the environment using a structured approach that minimizes risk and achieves high reliability. Manage SAP users, authorizations, and profiles. Monitor all SAP systems work processes, users, system logs, short dumps, locks, developer traces, system traces, disk space, etc. . Perform SAP client administration create client, copy client, delete client, export/import client as required. Performing basic troubleshooting on databases such as DB2, Oracle, Hana and Sybase. Handling intermediate operations on OS system suck as Linux, AIX and Windows Server. Show less

Maintained and monitored the Operations Command Center in the absence of a First Line Manager Interacted with DPE, PE, product development, Senior Management during crisis situations to ensure a high level of customer satisfaction. Worked as coordinator and point of escalation for Operator/Technical Support Professionals or management during problem recovery activities.

Supporting multiple instances located around the world. Handling high volume, high-complexity production environments to manage customers MS Exchange platforms. Providing technical support from problem identification to full resolution. Escalating and working along with Microsoft and critical issues for the customer.

In charge of the night shift IT Support. Handling more than 150 users. Analyzing and resolving software, hardware and network conflicts. Specialized IT support. Create and audit web sites for local internet sites.

Computer Engineer

High School/Secondary Diploma, Secondary/High School (Or Equivalent)