Assistant Director Customer Contact Center
CurrentMy responsibilities include management of three regional customer service centers, supporting over 1,500 visitors per day in a “face-to-face” customer service environment.
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@nycha.nyc.gov
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8 phones found area 973, 201, and 908
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Jorge Cabrita is listed as Retired Assistant Director Customer Contact Center at New York City Housing Authority (NYCHA) at New York City Housing Authority (NYCHA), a with 3106 employees, based in Wallington, New Jersey, United States. AeroLeads shows a work email signal at nycha.nyc.gov, phone signal with area code 973, 201, 908, and a matched LinkedIn profile for Jorge Cabrita.
Jorge Cabrita previously worked as Assistant Director Customer Contact Center at New York City Housing Authority (Nycha) and Customer Service Manager at Aig. Jorge Cabrita holds Bachelor'S Degree, Industrial Administration from New Jersey Institute Of Technology.
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Diversified professional with extensive customer service management experience, including call center management, quality assurance, training and project management. Solid group insurance operations management experience including; customer service, sales support / new client implementation, billing, TPA auditing, service escalation resolution, quality assurance, renewal cycle and business retention experience. Committed to achieving highest service quality, foster team spirit and people engaged character. Hands on, proactive results oriented leader, maximizes operational effectiveness while building and leading successful, goal oriented teams.Specialties: - Customer service management- Call center management - Training and quality assurance- Process Improvement- Project Management- Business Analysis- MS Office, Project, Visio- Coaching & Mentoring- Sales support/new case implementation- CRM & ACD technology
Listed skills include Call Center, Process Improvement, Business Analysis, Crm, and 30 others.
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My responsibilities include management of three regional customer service centers, supporting over 1,500 visitors per day in a “face-to-face” customer service environment.
New York, Ny
Call center manager responsible for providing information about AIG people, business, products, services and administration, supporting an average of 4,000 daily customer contacts by telephone, email and chat.
Extensive group operations management experience including; customer service management, training and quality assurance, sales support and new client implementation, billing, TPA auditing, service escalation resolution and project management experience.
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Jorge Cabrita works for New York City Housing Authority (NYCHA).
Jorge Cabrita is listed as Retired Assistant Director Customer Contact Center at New York City Housing Authority (NYCHA) at New York City Housing Authority (NYCHA).
AeroLeads has found 1 work email signal at @nycha.nyc.gov for Jorge Cabrita at New York City Housing Authority (NYCHA).
AeroLeads has found 8 phone signal(s) with area code 973, 201, 908 for Jorge Cabrita at New York City Housing Authority (NYCHA).
Jorge Cabrita is based in Wallington, New Jersey, United States while working with New York City Housing Authority (NYCHA).
Jorge Cabrita has worked for New York City Housing Authority (Nycha), Aig, and Aig - American General Life, Benefit Solutions.
You can use AeroLeads to view verified contact signals for Jorge Cabrita at New York City Housing Authority (NYCHA), including work email, phone, and LinkedIn data when available.
Jorge Cabrita holds Bachelor'S Degree, Industrial Administration from New Jersey Institute Of Technology.
Jorge Cabrita is listed with skills including Call Center, Process Improvement, Business Analysis, Crm, Visio, Leadership, Insurance, and Operations Management.
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