Jorge Carrillo Email and Phone Number

Subject matter expert on external issues management and working with our neighbors around our Data Center Infrastructure. Identify and collaborate with partner organizations and key stakeholders to understand community needs, building relationships and collaborating on impactful outcomes. Regional community issues manager leading the identification and deployment of programs designed to have sustaining and lasting impacts in the communities we live and work. The AWS InCommunities team launches long-term, innovative programs that will have a lasting impact in our regions around the world where we work, live, and raise our families. AWS InCommunities is obsessed with being good neighbors, and we start with the community and work backwards to represent infrastructure communities inside AWS.* Design and execute InCommunites signature events and programs. Provide vision for the sustainable community engagement initiatives across the region* Communicate the impact of InCommunities programs internally and externally. Represent AWS Infrastructure publicly in meetings with internal and external stakeholders.* Region’s Issues Manager. Proactively address internal and external issues that pose reputational risks to AWS and business objectives. Point of contact for community-centric issues and concerns.* Support community assessment for new sites in the region, identify potential community related risks and develop community engagement plans to proactively mitigate the risks. Think strategically in order to scale InCommunities programming as AWS business grows in the US.* Capture data to demonstrate community engagement’s quantified and qualified impact on AWS Infrastructure, its employees, and the community, and communicate these values.* Work with cross-functional teams including engineering, operations, real estate, energy, water, sustainability, construction, human resources, legal, public policy, and public relations to deliver results.

-Ideate, develop, deliver and iterate Amazon Fresh Store Operations Community Engagementstrategy, enabling Fresh to be a role model brand for Amazon's 'Earth's Best Employer' and'Success and Scale Bring Broad Responsibility' Leadership Principles (LPs)-Develop and nurture high-trust relationships with key internal stakeholders (44 Stores, HR, DEI,Public Relations, Public Policy, Legal) to surface and address internal policy and other barriers tounlock employee participation in social impact initiatives long-term.-Collaborating cross-functionally to determine the optimal interaction model between AFS andthe other various Amazon CE teams.-Sought-after subject-matter expert who advises and influences other managers seeking to execute employee-led community engagement initiatives.-Onboarding AFS to existing Amazon CE programs.-Partnering with Community Operations to create structured scalable programs that make it easyand efficient for stores to properly engage their local communities.-Partnering with Marketing to align and support localization strategy and tactics.-Leverage Community Sentiment Index (CSI) data and other CE KPIs to lead business reviews withkey stakeholders and cross-functional leadership to measure and track progress toward alignedgoals and objectives.-Design and implement creative and compelling communication to help build awareness,inspiration and participation across programs.-Plan for community engagement and inclusion in upcoming launches-Take feedback from community members and leaders to improve AFS operations-Create KPIs for CE activities

Responsible for:-Building and maintaining strong relationships with communities and their government and business leaders across the Amazon network in the PNW, -Coaching and guiding local AMZL and Delivery Service Partner (DSP) leaders on community engagement protocols, -Ensuring ongoing improvement and execution/inspection of operating standards that impact communities,-Building and executing local community outreach plans.-Understanding the needs and specific opportunities in the neighborhoods where we operate and how our operations will impact those neighborhoods. Develop plans for AMZL operational improvements as needed.-Representing AMZL in discussions with local government officials and business leaders, participating in local town halls, task forces and other events (e.g. rotary club meetings) to gather feedback on the impact of our operations in communities and opportunities for partnership on community outreach.-Developing local level proactive community outreach plans.-Building local level mechanisms and inspection points to improve delivery station activities that impact the community. Driving end to end operational resolution of escalations, conduct audits as required and, in collaboration with stakeholders, drive operational changes.-Considering the Amazon corporate reputation in neighborhoods where we operate and recommend ways to increase brand awareness.-Collaborating with internal teams to support new delivery station launches. Working with Public Relations to drive community outreach campaigns. Supporting onboarding of station leaders, managers and associates.-Collaborating closely with Amazon's Public Policy, Operations, Infrastructure, and Real Estate teams, and other business partners regarding new investments, site expansions and requirements.-Collaborating closely with Public Policy partners to understand upcoming legislation impacting operations.

As a Strategic Sourcing/Recruitment Marketing Specialist, my goal is to hire thousands of hourly operations team members within my markets, generating demand for the Amazon hourly brand, and converting that interest into new hires.I create bullet-proof marketing strategies that generate the appropriate number of applications, deliver short-term results while optimizing performance over time against a clear goal. I develop and execute sourcing and marketing strategies for TN, CO, TX, AL, LA, AZ and MS profiling target candidates and identifying appropriate sourcing and marketing channels to effectively and efficiently attract hourly candidates for more than 40 sites on the east coast.I partner with cross-functional teams to perform strategic research and data-driven candidate attraction actions. I play a key role in tracking market factors and changes in hourly candidate behavior. These impact success in attracting hourly employees, including market mapping, competition, wage analysis and market intelligence. I lead local brand strategy, utilizing the appropriate marketing channels to advertise diverse and variable employment opportunities. I follow branding guidelines as appropriate for each local market I use data to assess marketing effectiveness, prioritize campaigns based on business needs, and develop an effective and comprehensive marketing plans combining traditional and digital media to achieve application goalsI am a devoted evangelist for the candidate experience, working to continuously improve the candidate journey and to make things easier and more efficientI also obsess about the quality of marketing campaigns and have served as the main writer, auditor and copy editor in Spanish for our campaigns across the US.

• Conducted demographic studies to determine the local nuances of a given region in order to identify and analyze demographic information and proposed initiatives and action items that would help improve our local markets in the staffing area assuring a diverse and inclusive workforce.• Manage the daily operation of the Retail Staffing Center; (responsible for 10 direct reports and up to 240 contractors) where we screen, interview and evaluate candidates to be recommended to the hiring managers in the stores across the country for hourly positions.• Identify, build and maintain relationships with local and national community organizations to generate a healthy and diverse applicant flow for all US Retail Stores. • Proactively developed and execute strategic sourcing plans for hard-to-fill markets; worked cross functionally with field leaders and Employment Marketing to assure brand presence in a given area and to assure success in attracting diverse targeted groups.• Liaise between Field Leadership and the Employment Marketing Department to process requests for additional advertising in different media in a given region with he purpose of avoiding costs. • Participate as a Social Media Ambassador (Twitter, Facebook and LinkedIn) with the Employment Marketing Department to raise the awareness about our brand to make THD an employer of choice.• Contribute with translations for different Departments and developing scripts for websites and structured guides for Spanish and English.

• Liaised between governments to promote community programs of the Mexican Government made for Mexicans living abroad and communities in need.• Formed working relationships and liaised with multinational Federal, State and regional governmental authorities, associations, universities, institutions, schools, School Districts, etc. to promote the implementation of such programs. • Monitored social and political issues that were of interest for the bi-national relation and that affected the Mexican community in AL, GA and TN.• Wrote and created official speeches and communications in both Spanish and English for special events and media.• Conducted demographic studies to identify large Hispanic populations where these programs could be promoted and implemented. Managed event planning from beginning to end, handled logistics, communications and marketing for such events.• Implemented and promoted educational, web based programs and provided appropriate training and workshops for users from diverse backgrounds, cultures and languages. • Experienced in public speaking and working with grassroots organizations and all types of media.• Handled fund raising events and donor relations as appropriate.

• Gathered data and built reports to US and Mexican Governments about individuals participating in the bi-national repatriation program• Interviewed individuals and make sure that they were treated fairly and with integrity