Jorge Corea work email
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Jorge Corea personal email
Over 10 years of experience on the BPO industry. Working directly with the operation team.- Team Captain - Team Leader - Senior Team Leader Oriented to performance development & KPI analysis for action planing implementation
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Operation Lead- Agency VaAgency VaNicaragua -
Team LeadAgency Va Nicaragua Feb 2024 - Present -
Sales Team LeadInspiro Sep 2022 - Jan 2024Nicaragua Cobirsa- Real Time Performance Review- Sales Strategy Planning - Real Time Call Listening- Sales Techniques implementation - Promote and Build Client Relationship - Develop and Implement new sales Strategies- Analyze Sales Data Trends- Motivate and encourage team Members to improve- QA review and Performance Improvement - Payrol -
Team SupervisorOpticall Bpo Apr 2020 - Jun 2022Paseo Naciones Unidas, Edificio El Centro Ii• Provide Support and follow up to improve KPI• Create and execute action planning to target KPI• Create Strategies to and review result for action planning• Create Payroll and measure attendance impact• Create motivational activities and fun team environment• Deliver feedback for performance and Coaching• Evaluate calls to understand performance -
Senior Team LeaderConcentrix Mar 2016 - Aug 2019Managua, Nicaragua• Monitor/ Develop/ Execute/ Analyze KPI for action planning• Monitor Team Leaders Weekly Performance• Create KPI Analysis to improvement the LOB performance• Review and update any payroll concern for Team Leaders and associates• Develop action plans based on Outlier Process for team leaders• Follow up with Team Leader daily task and deliverable• Support the operational team related to KPI required by client• Monitor Efficiency Metrics on a weekly basic• Support QA team to enhance quality performance for LOB• Prepare Vacation report for support staff• Asist daily calls with client Prepare WBR for client review• Prepare WBR for client review.• Develop and create Project for DMAIC• Execute Project using Fish bone Analysis -
Account SupervisorSitel Group Jan 2009 - Feb 2015Managua, Nicaragua• Customer Service Representative (2009-2010)• Mentor and Operation Management Support• Broadband Customer Technical Support• Customer Service for Financial Institution• Provide Support and follow up to improve KPI• Create and execute action planning to target KPI• Create Strategies to and review result for action planning• Create Payroll and measure attendance impact• Create motivational activities and fun team environment• Deliver feedback for performance base on client requirements• Evaluate calls to understand performance -
Store ManagerGlobal Motors Feb 2008 - Feb 2009Automotive Part Shop
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SalespersonMadinisa Oct 2006 - Feb 2008• Bosh Electrical tools and Auto Parts salesman • B2B Sales• Counter Sales executive -
Store ManagerRepuestos Automotrices S.A Jan 2001 - Sep 2006Managua, Nicaragua
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Sales SpecialistNapa Auto Parts Jul 1997 - Aug 2001Nicaragua -
SalespersonPanam Auto Parts May 1993 - Sep 1994
Jorge Corea Education Details
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Universidad De Ciencias ComercialesSystems Engineering -
Customer Service Support/Call Center/Teleservice Operation -
Richmond Hill High SchoolHigh School Diploma
Frequently Asked Questions about Jorge Corea
What company does Jorge Corea work for?
Jorge Corea works for Agency Va
What is Jorge Corea's role at the current company?
Jorge Corea's current role is Operation Lead- Agency VA.
What is Jorge Corea's email address?
Jorge Corea's email address is jo****@****tel.com
What schools did Jorge Corea attend?
Jorge Corea attended Universidad De Ciencias Comerciales, Universidad Del Valle De Nicaragua, Richmond Hill High School.
Who are Jorge Corea's colleagues?
Jorge Corea's colleagues are Ammad Arif, Angelyne Godoy, John Carlo Jayme, Deyvid Fargas, Harvey Miranda, Salvador A Villeda, Anil Patta.
Not the Jorge Corea you were looking for?
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Jorge Corea
Nicaragua -
Jorge Corea
Máster International Bim Management - Especialista Gis Geographyc Information SystemManagua2acciona.com, hotmail.com -
jorge corea
Nicaragua
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