- Real Time Performance Review- Sales Strategy Planning - Real Time Call Listening- Sales Techniques implementation - Promote and Build Client Relationship - Develop and Implement new sales Strategies- Analyze Sales Data Trends- Motivate and encourage team Members to improve- QA review and Performance Improvement - Payrol

• Provide Support and follow up to improve KPI• Create and execute action planning to target KPI• Create Strategies to and review result for action planning• Create Payroll and measure attendance impact• Create motivational activities and fun team environment• Deliver feedback for performance and Coaching• Evaluate calls to understand performance

• Monitor/ Develop/ Execute/ Analyze KPI for action planning• Monitor Team Leaders Weekly Performance• Create KPI Analysis to improvement the LOB performance• Review and update any payroll concern for Team Leaders and associates• Develop action plans based on Outlier Process for team leaders• Follow up with Team Leader daily task and deliverable• Support the operational team related to KPI required by client• Monitor Efficiency Metrics on a weekly basic• Support QA team to enhance quality performance for LOB• Prepare Vacation report for support staff• Asist daily calls with client Prepare WBR for client review• Prepare WBR for client review.• Develop and create Project for DMAIC• Execute Project using Fish bone Analysis

• Customer Service Representative (2009-2010)• Mentor and Operation Management Support• Broadband Customer Technical Support• Customer Service for Financial Institution• Provide Support and follow up to improve KPI• Create and execute action planning to target KPI• Create Strategies to and review result for action planning• Create Payroll and measure attendance impact• Create motivational activities and fun team environment• Deliver feedback for performance base on client requirements• Evaluate calls to understand performance

Automotive Part Shop

• Bosh Electrical tools and Auto Parts salesman • B2B Sales• Counter Sales executive