• Manage the full sales cycle• Provide sales training• Build partnerships with cybersecurity manufacturers • Manage the US sales team• Grow the US market footprint

* Manage a full sales cycle.* Prospect accounts for new business.* Establish and work with partners in your territory.* Present and demonstrate Darktrace cyber threat defense solutions to CISOs and information security experts.* Work closely with Darktrace Technical experts who will support me in performing Proofs of Value as I close deals.

• Represent SHI as a central point of contact for our customer base• Act as liaison between Outside Sales, customers, and SHI internal departments• Provide excellent customer service and support to customers and outside sales team• Create pricing quotes for SHI customer based on IT requirements, including new hardware and software product needs, and corresponding services• Proactively manage customers’ upcoming renewals with the focus of consolidating and co-terming.• Engage on large customer deals through deal registration with internal teams, vendors, and track these through our Customer Relationship Management (CRM) tool• Provide sourcing, product quotes, pricing, and product information to customers and the outside sales team• Enter purchase orders and provide updates to Outside Sales and customer of order status• Actively participate in team meetings with managers to review important updates and changes• Set up conference calls between Outside Sales, customers, vendors and our internal teams• Be proactive with problem resolution by handling product returns, invoicing questions and customer concerns

Lead the SHI’s Queue team in processing 350+ monthly orders.• Provided training to the team on order processing best practices and procedures• Assigned and managed order placement• Assist ISAMS processing high volume orders.• Managed multiple books of business• Work with a variety of field Account Executives.

-Achieve all training metrics, including, dials per day, exam scores, weekly activity goals, and monthly goals-Master the concepts of being an IT Sales Professional while building your personal brand-Profile through cold calling and various prospecting methods-Retain existing active buying accounts through profiling and meeting with customers-Acquire the IT needs of small and midsize businesses while providing customers with an extraordinary experience-Resolve customer inquiries, determine customer pain points and offer solutions to drive company revenue-Practice extensively internal sales tools including our customer relationship management, enterprise resource planning and quote creation tool-Embody SHI Corp Sales’ values: choose to win, own it, be ridiculously helpful, act with integrity