Jorge Fallas Email & Phone Number

• Scheduling phone screens, zoom interviews, on-site interviews by working with hiring teams and candidates• Act as liaison between Joby and candidates throughout the entire hiring process, from interview to start date• Administering NDA’s and ensuring all candidates have signed an NDA.• Source applicants using a variety of tools• Interact with all staff levels across multiple offices in a professional manner• Participating in recruitment events, such as career fairs, campus visits and conferences• Assist with department projects and initiatives• Manage job postings and advertisements

Costa Rica

• Handle high volume transactions of scheduling and non-scheduling in nature and other assignments inalignment with standard operating procedures.• Help with resume screening and initial phone screens.• Schedule interviews and keep calendars for all hiring teams and candidates.• Adhere to process level Service Level Agreements.

Costa Rica

• Able to work on critical processes which need to dive deep and attention to details.• Serve as the first point of contact for leave, disability, and accommodation related inquiries, includingbut not limited to case intake, general policy questions, documentation, next steps and requirements toexpedite the process.• Resolve such inquiries by referring to available documentation e.g. frequently asked questions andstandard operating procedures – escalate when these cannot be resolved.

Costa Rica

• Communicate with customers/drivers (verbal and written) with a problem-solving attitude.• Understand the issue and make best use of the available resources to resolve the issue.• Be able to systematically escalate problems or variance in the information to the relevant owners andteams and follow through on the resolutions to ensure they are delivered.• Demonstrate ownership to resolve challenging customer issues, escalating when necessary.