- Promoted to this position due to the achievement of goals, trust and professionalism. Working as Hotel Business Consultant (hybrid responsibility).- Established strategies and synergies with more than 50 Global Business Partners with a Go-To-Market plan in new strategic markets.
- Developed and lead the Alliances and Channels department. Creation of policies, commercial agreements, contracts between companies and value relationships with the main partners in the industries.
- Responsible for negotiating new accounts as part of the Commercial and Consulting team.
- Part of the Development Committee for new software functionalities and studies of new technological trends to implement.

- Experienced Hotel Software Consultant developed to cover all the strategic, administrative, operational and technological needs of the hotel Business.
- Analyzed the hotel business to help maximize revenue, reduce costs and improve hotel performances and operations through our Software.
- Developed software improvements and custom changes through product analysis with Babok methodology to offer customers better tools.
- Presented extensive hotel software demonstrations to deliver and sell all the tools to achieve annual consulting goals.
 - Managed a portfolio of more than 60 different clients, coordinating all client's projects and new hotel openings.
- Developed sales strategies to increase the department's pipeline and reach established annual revenue goals.

Hotel 4*SUP - 290 Rooms- Assisted the General Manager. Led 7 operational departments while being responsible for 120 employees.
- Analyzed revenue income and cost control to maximize the GOP forecasted.
- Managed guest satisfaction index in all hotel areas and innovated processes & procedures to reach goals.
- In charge of HACCP system. Controlled food safety for potential hazards in production processes and implemented measures to reduce these risks to a safe level.

14 Hotels- Assisted the Regional Vice President and analyze financial reports to optimize the balance between monthly expenses / income vs Budget of each Hotel property through different projects.- Develop operational projects to implement new quality standards for the 6 brands.- Review monthly operating profit results with each director to be presented once a month to the corporate team.
Hotel 5* - 758 RoomsPromoted as Operations Manager within the company in the Dreams La Romana during the last 4 months.This promotion came as a result of one of the projects proposed, due to the hotel needs and the operational skills demonstrated to the corporate team. 
- Assisted the Hotel Manager and manage the operation of each and every department to guarantee that all the quality standards and guest satisfaction are being followed.
- Supervised daily financial reports by department to reach the monthly goals.

Hotel 5* - 182 Rooms- Joined the hotel re-opening, led the Front Desk team, performed MOD and overnight manager as required.- Standardized all operational and financial procedures for the department during the pre-opening and opening.- Systematized the up-selling program by corporate standards and annual forecasts. Trained the FO team to maximize revenue sales.- Responsible for Medallia program (Service Customer Experience Management). Presented weekly reports and developed strategies to improve guest experience.- Led the morning meeting daily for the executive team presenting revenue reports and operation plan for the day.

5* Hotel - 470 Rooms.- Assisted the Front Ofice Manager. Led and supervised a team of 20 employees on a daily basis with yearly average occupancy rate of 86%.
- Managed the Marriott loyalty program. Exceeded the membership conversion target by 20%.
- Maximize sales revenue through up selling and cross selling programs.
- Responsible for GEI (Guest Experience Index) surveys on daily and monthly basis.

5* Hotel - 406 Rooms.- Rotated in 5 di!erent operational and administrative departments within the Starwood Hotels standards.
- Developed strong interpersonal skills as F&B Supervisor managing 8 restaurants.
- Assisted the Front Office Manager coordinating the operations, groups, VIP’s, loyalty program, daily complaints, perform MOD and overnight manager as required.

5* Hotel - 90 Rooms.