Jorge Garcia Email and Phone Number

• Undertakes GAP analysis at least once a month that involves communicating with circa 100 customers to obtain their needs for forecasting purposes, to initiate sales orders and provide customer service. • Manages deport stock levels to fulfill orders fully and so keep shipment costs down.• Deals with HMRC Customs reporting of Imports and Exports making sure transactions meet compliance procedures.• Reports deviations as they occur on orders and… Show more • Undertakes GAP analysis at least once a month that involves communicating with circa 100 customers to obtain their needs for forecasting purposes, to initiate sales orders and provide customer service. • Manages deport stock levels to fulfill orders fully and so keep shipment costs down.• Deals with HMRC Customs reporting of Imports and Exports making sure transactions meet compliance procedures.• Reports deviations as they occur on orders and delivery of orders to ensure customer service is improved and the problems do not repeat. Handle up to 6 cases a month. • Liaised with hauliers and depots to obtain information re customer orders, ensuring the smooth delivery at minimal cost to the customer.• Entered, monitored and updated orders in the system ensuring deliveries went through without delay to customers sites. • Logged customer payments against invoices, providing statements and payment reminders to customers to keep overdue invoices to a minimum. Show less

Customer Service• Served customers face to face, opening accounts, providing information on investments and generating sales leads for the sales team.• Handled customer complaints.• Coordinated for the branch with others by attending monthly meetings and keeping staff up to date with new products and what to promote in the future.Chief Cashier • Supervised and managed a team of four cashiers. • Managed the cash book, exported/imported cash to… Show more Customer Service• Served customers face to face, opening accounts, providing information on investments and generating sales leads for the sales team.• Handled customer complaints.• Coordinated for the branch with others by attending monthly meetings and keeping staff up to date with new products and what to promote in the future.Chief Cashier • Supervised and managed a team of four cashiers. • Managed the cash book, exported/imported cash to supply cash tills and ATMs and balanced these.Machine Room / Back Office Clerk • Processed transactions for customer's accounts and internal accounts.• Completed customers statements and internal statements. • Answered phones and dealt with customers over the phone on a wide range of topics including customer complaints. Show less