● Exceeded performance expectations by effectively communicating with over 50+ guests daily, overcoming objections, and securing sales closures at a rate of 36%, showcasing high-volume outbound calling prowess. ● Distinguished as a top performer, consistently ranking in the top 10% for 2021, 2022, and 2023 by fostering enduring customer relationships, leading to repeat business and referrals. ● Rapidly achieved elite Personal Vacation Planner status within 7 months, a feat accomplished by only 20% of PVPs, by maximizing engagement through the innovative use of virtual contact cards, demonstrating exceptional communication and client engagement skills.

● Exceeded sales goals through exceptional leadership in Consumer Inbound and Contact Center Sales, surpassing SVP and EVP's targets by implementing strategic sales initiatives. ● Spearheaded a 200-member team to drive a 400% increase in upgrade sales and a 300% rise in travel insurance sales, culminating in $15MM of annual net revenue. ● Orchestrated the sale of distressed premium staterooms through a 20-member outbound team, achieving $14MM in incremental net revenue and demonstrating expertise in high-volume outbound calling.● Streamlined operations by successfully merging consumer sales individual reservation and group reservation departments to deliver one-time savings of $1.1MM and $.8MM of annual savings.● Designed and implemented sales focused incentive plans and contests to drive consumer sales, conversion, and revenue per booking

● Measured, tracked and improved sales performance and productivity for 225 direct sales representatives● Increased sales conversion 114% ● Identified, implemented, and maintained best sales practices throughout the department to ensure consistent coaching of the sales process, policies and guidelines● Managed performance of 10 Sales Coaches by providing written evaluations and action plans● Created and provided recurrent sales training on a regular basis ● Ignited and sustained team morale, involvement and spirit through development and usage of motivational tools including rewards and recognition

● Developed low producing sales representatives into core and top producers ● Provided ongoing sales training, goal setting, and motivation to maximize sales● Composed sales scripts to drive sales and overcome objections

● Outbound sales representative to hospitals, doctor’s offices and pharmacies● Prospected new accounts via the Internet, telephone directories, health insurance directories, and referrals from existing accounts

● Produced over $1 million in annual gross sales in 2001 and 2002● Rookie of the Year in 2000● Sales Person of the Year in 2001 and 2002● Sales Person of the Month in June 2000, January 2001, September 2002 and November 2002● First outbound sales person to ever make over 200 sales in one month

● Provided travel agents cruise rates and availability for their direct clients● Provided excellent customer service to travel agents with their existing reservations

• Communications center operator • Promoted to non-commissioned officer for displaying exceptional leadership skills