• Conducted analysis of historical trends and volume models, resulting in improved operational performance across various metrics and channels.• Delivered extensive consulting support for end-to-end projects and operational enhancements within the financial, wealth management, and commercial risk landscapes.• Identified potential areas of refinement, subsequently establishing key performance indicators to optimize operations, processing of claims, and client satisfaction levels.•… Show more • Conducted analysis of historical trends and volume models, resulting in improved operational performance across various metrics and channels.• Delivered extensive consulting support for end-to-end projects and operational enhancements within the financial, wealth management, and commercial risk landscapes.• Identified potential areas of refinement, subsequently establishing key performance indicators to optimize operations, processing of claims, and client satisfaction levels.• Tackled intricate operational challenges through root-cause and threat analysis, and developed analytical reports and extensive data analyses to support informed decision-making. Show less

Drive operational success and continuous improvement by performing in-depth trend and impact analysis and maintaining historical volume models spanning various channels and metrics for Healthy Paws Pet Insurance, a subsidiary of Aon. • Provide dynamic and comprehensive consulting support for C-level stakeholders and leaders.• Support a wide range of clients by preparing and delivering detailed claims and inquiries forecastsspanning multiple production channels.• Optimize… Show more Drive operational success and continuous improvement by performing in-depth trend and impact analysis and maintaining historical volume models spanning various channels and metrics for Healthy Paws Pet Insurance, a subsidiary of Aon. • Provide dynamic and comprehensive consulting support for C-level stakeholders and leaders.• Support a wide range of clients by preparing and delivering detailed claims and inquiries forecastsspanning multiple production channels.• Optimize and streamline operations by identifying key areas for improvement and defining KPIs.• Align objectives and bridge communications with internal/external integrated partners in order todiscuss real-time performance, gain a deep understanding of needs, and adapt strategies as needed.• Ensure transparent and streamlined communications between Client Delivery Managers, ClientAccount Managers, and Client teams.• Resolve high-level, complex issues impacting operational performance or stability by conducting root-cause and threat analysis.• Deliver comprehensive analytical reports outlining key data as it relates to stakeholder interests andneeds across varying leadership levels. Show less

Oversaw daily operations,including financial management, sales, and customer service, maintaining crucial client relationships within a large team.• Enhanced team efficiency and morale through comprehensive staff training, leadership initiatives, recruitment strategies, and performance evaluations, resulting in significant progress towards organizational goals.• Managed high-value client projects with a keen focus on budgeting and scheduling, which resulted in an increase in end user… Show more Oversaw daily operations,including financial management, sales, and customer service, maintaining crucial client relationships within a large team.• Enhanced team efficiency and morale through comprehensive staff training, leadership initiatives, recruitment strategies, and performance evaluations, resulting in significant progress towards organizational goals.• Managed high-value client projects with a keen focus on budgeting and scheduling, which resulted in an increase in end user participation. EDUCATION SKILLS• Directed financial operations, including expense account management and general accounting, adeptly negotiated contracts, managed vendor relationships, and contributed to business growth through strategic planning. Show less

Streamlined operational processes, resulting in a significant 12% growth during the initial year of implementation.• Formulated and implemented annual business strategies, incorporating event planning, sales campaigns, and marketing initiatives for clear goal articulation.• Guided and mentored team members and leadership, boosting operational efficiency and encouraging success.• Identified potential areas for operational improvement and executed necessary changes, bolstering… Show more Streamlined operational processes, resulting in a significant 12% growth during the initial year of implementation.• Formulated and implemented annual business strategies, incorporating event planning, sales campaigns, and marketing initiatives for clear goal articulation.• Guided and mentored team members and leadership, boosting operational efficiency and encouraging success.• Identified potential areas for operational improvement and executed necessary changes, bolstering efficiency, reducing expenses, and increasing productivity. Show less