As a Technical Product Support Specialist, I test and troubleshoot 120/277VAC wiring devices including PIR Sensors, Switches, Receptacles, Lighting controls, and home automation devices using Wi-Fi, Z-Waveand more. I'm an expert on the company's products. I assist with training staff and customers onfeatures, functions, and technical information on our products. I provide product technical support tocustomers in real using phone, email, conferencing software, and other online programs. Provide technical assistance to customers and the sales team. Suggest products that meet code requirements and help with other requests by customers and the sales team. Provide training for new hires and periodic training for existing staff members. Investigate, research, provide feedback, or escalate customer service inquiries and assist the design team with instructions and demonstrations on product installation videos. Provide quality assurance and test reports on products.

Installation of recessed lighting, dimmer, and lighting controls. Install new outlets for specific applianceslike washer/dryer. electric stoves, refrigerators, electric car chargers, and AC units. Run home runs from the electrical panel for new outlets, switches, and patio lighting. Upgrade electrical breakers and installation of subpanels.

As an electrician trainee, I am a groundsman making sure the electricians have the correct materials.I’ve installed new LED High Bays, installed ballast to power up new LED lights, and switched fluorescent to LED. Fluorescent to LED in coolers. LED Canopy lights. Some knowledge of reading plans. Running MC to light fixtures. Ran low voltage from light fixtures to lighting control box to dimmers. Installation of recessed lighting, installing dimmer switches. Running new circuits from the panel.