Jorge Ibarra Mc Nutt work email
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Jorge Ibarra Mc Nutt personal email
Dynamic and influential professional providing exceptional IT operations management and team leadership driving success and productivity for global organizations.Throughout my career, I have consistently exceeded goals and expectations, delivering high level operational planning, governance and execution to improve business transformations as well as boost company profit and productivity.I love the challenge of developing and growing high performance teams, influencing morale and process improvement, while also employing strong decision-making skills in high pressure demanding environments.I value relationships through cross- functional collaboration & networking guaranteeing the highest level of integrity, work ethic, and performance.
Scantech
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Gerente SoporteScantech Dec 2024 - PresentMontevideo, Uruguay
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Senior Manager Desktop SupportSabre Corporation Jan 2021 - Aug 2024UruguayManage global desktop support teams across all regions with direct reports in Singapore, Bangalore, Krakow, Florida, Dallas, Montevideo.Implement KPI dashboards, streamline asset management process as well as refresh cycle. -
Service Desk ManagerSabre Holdings May 2015 - Jan 2021Montevideo, UruguayDesign, transition and operate the new Sabre Service desk (in-sourcing).25 analysts in three locations (Krakow, Bangalore and Montevideo) + 2 supervisorsImplement SLAs, KPIs and CSFs for the new team. -
Technical Support ManagerSabre Holdings Nov 2014 - May 2015Montevideo, UruguayContinue to lead the Technical teams (STS, Applications, Vendor Management, System Support and Associates desk) -
Emea Product Support ManagerSabre Holdings May 2014 - Nov 2014Krakow, PolandManage the EMEA Product Support teams located in satellite office in Krakow (25+ countries, 13 languages).Team composed of 70+ specialists, 5 Supervisors, 2 team leads. -
Technical Support ManagerSabre Holdings May 2013 - May 2014Montevideo, UruguayManage the STS, Applications, VMSS, Profiles, Datamerge, Associates and System Support teams. Manage the goal settings, measures and scope of the support of all 2nd level teams. Handle the NCR relationship from a contractual perspective as well as from a Technical point of view.90+ specialists, 5 supervisors -
Manager Technical SupportSabre Holdings Oct 2012 - May 2013Montevideo, UruguayManage the Technical Support team (55+ specialists, 3 Supervisors). -
Technical Support SupervisorSabre Holdings Sep 2007 - Oct 2012Montevideo, UruguaySupervisar un departamento tecnico de 53 especialista.Manejo de la operativa, flujo de llamadas, contacto directo con los clientes, manejar el sistema de horarios de los especialistas. Crear y evaluar reportes sobre la performance tanto del equipo asi como individual -
Acd AnalystSabre Holdings Apr 2006 - Sep 2007Montevideo, UruguayResponsibilities included Kronos management, call flow to the different desks and markets, monitor T&A, coordinate team meetings, preparing shift bids. -
Help Desk AnalystSabre Holdings Nov 2005 - Apr 2006Montevideo, UruguaySupport North America and Latin America customers using the Sabre POS reservation system.
Jorge Ibarra Mc Nutt Skills
Jorge Ibarra Mc Nutt Education Details
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Itil - UkItil V3 -
Ort University - UruguayInformation Technology Managment
Frequently Asked Questions about Jorge Ibarra Mc Nutt
What company does Jorge Ibarra Mc Nutt work for?
Jorge Ibarra Mc Nutt works for Scantech
What is Jorge Ibarra Mc Nutt's role at the current company?
Jorge Ibarra Mc Nutt's current role is Gerente soporte Scantech.
What is Jorge Ibarra Mc Nutt's email address?
Jorge Ibarra Mc Nutt's email address is jo****@****bre.com
What schools did Jorge Ibarra Mc Nutt attend?
Jorge Ibarra Mc Nutt attended Itil - Uk, Ort University - Uruguay.
What skills is Jorge Ibarra Mc Nutt known for?
Jorge Ibarra Mc Nutt has skills like Multitasking Skills, Problem Solving, Analitico, Team Mentoring, Call Centers, Communicacion, Perseverancia, Service Desk Management, Itil Certified, Resiliency, Business Analysis, Process Improvement.
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