Managing Director
Quito, Ecuador
• Performed strategic planning, monitoring, and control of the business unit tending to the fulfillment of corporate objectives, mission, and vision of the company• Managed the financial, operative, and administrative performance of the business unit• Prepared annual and quinquennial budget, monitoring, and controlling thereof• Developed planning, managing, and control of the different processes that contemplate the provision of services of the company to improve the service performance for the customers• Conducted monitoring and updating of the Ecuadorian market, searched for new markets and opportunities to encourage new corporate investments in the country• Developed business analysis and business process improvement handling customer requests (internal and external) improving efficiencies and customer’s satisfaction• Managed and supervised day-to-day operations ensuring an efficient workflow in the organization • Performed diverse reporting and presentations to different stakeholders - customers, government, the executive leadership team (ELT), boards of directors • Performed operational and financial risk management tending to prepare the organization for unexpected events and minimize possible negative impacts • Coordinated inter-functional groups to guarantee adequate supply in order to meet daily demand• Led teams up to 30 direct employees and 180+ indirect staff managing collection, customer service, operations and finance departments as well as leading the company to accomplish its short and long term goals.
