Jorge Jacas Email & Phone Number

Miami, Fl, Us

- Act as the primary point of contact and problem solver for our customers regarding subscriptions, services, and applications- Respond appropriately and timely to inquiries from internal and external clients to meet the department SLAs - Act as a liaison between our customers and Tegus- Collect, research/analyze, and communicate solutions to our customers and a wide range of stakeholders- Participate in continuous business improvement initiatives to improve the Tegus Client Support operations - Deliver exceptional client support metrics (KPIs) and high-quality customer experience (CSAT)

Costa Rica

Building upon my role as a Customer Specialist, I assumed additional responsibilities as a supervisor, where I spearheaded escalations and provided support to my colleagues. This dual role not only allowed me to contribute to the resolution of complex customer issues but also provided me with the opportunity to mentor a team of customer specialists, fostering a culture of continuous improvement. My experience in this capacity further enhanced my ability to excel in dynamic environments, where effective leadership and a commitment to excellence are key.

Pavas, San José, Costa Rica

In my role as a Customer Specialist at Concentrix, I was entrusted with resolving escalated customer issues and providing invaluable guidance to frontline staff, ensuring alignment with company standards and enhancing overall service quality. With a keen eye for detail and a dedication to customer satisfaction, I navigated complex inquiries within the financial services sector, demonstrating my ability to excel in high-pressure environments while maintaining compliance with regulatory requirements.

Costa Rica

As a Technical Support Specialist, my focus is on delivering top-tier assistance to clients, ensuring their products or services run seamlessly. I specialize in swiftly diagnosing and resolving issues, guaranteeing uninterrupted functionality. With a customer-centric approach, I prioritize building strong client relationships, consistently exceeding expectations through clear communication and effective problem-solving. Additionally, I actively contribute to product improvements by collaborating cross-functionally, driving innovation and enhancing overall client satisfaction.