Jorge Junio Email & Phone Number

State Of Minas Gerais, Brazil

Belo Horizonte, Minas Gerais, Brazil

Currently supervising a team of 23 technical professionals and analysts for the client Fundação Renova, overseeing services in Field Services, Telecom, and Service Desk. This role demonstrates my commitment to leading comprehensive operations and ensuring the efficient and integrated delivery of technical services across various domains.

Belo Horizonte, Minas Gerais, Brazil

Following a contract change at Fundação Renova, I was selected to continue my previous responsibilities in the support area. Additionally, I took on the role of point of contact, training 32 technicians on the foundation’s specific processes. This transition highlighted my ability to manage multiple responsibilities efficiently and showcased the team's trust in my expertise to lead training initiatives.

Belo Horizonte, Minas Gerais, Brazil

Began supporting SulAmérica as a remote support analyst nationwide while also providing local assistance in Belo Horizonte. Later transitioned to Fundação Renova, contributing to the establishment of IT procedures and processes, training the field team, user management, experience with Azure AD, support for Telecom equipment and conference rooms, as well as inventory control of printers, supplies, notebooks, and desktops across Minas Gerais and Espírito Santo.

Belo Horizonte, Minas Gerais, Brazil

At TV Globo Minas, provided field support, managing equipment maintenance for newscasts and major sporting events such as the 2014 FIFA World Cup and FIFA Fan Fest. After 1 year and 8 months, transitioned to SulAmérica, where I joined the remote support team, handling service requests nationwide and providing on-site support at the Belo Horizonte branch.

Linhares, Espírito Santo, Brazil

Started as a freelance instructor and, due to the strong performance of my students, was hired to serve as an instructor and assistant to the supervision team.

Belo Horizonte, Minas Gerais, Brazil

Joined the field team of the Service Desk, contributing to projects for the implementation of Oi’s hardware infrastructure and telemarketing service systems. Due to outstanding performance, I was promoted to the Remote Support Analyst team, providing support across the entire Minas Gerais region.

Belo Horizonte, Minas Gerais, Brazil

Started by teaching basic computer courses and, over time, took on the simultaneous instruction of Web Design and Graphic Design courses, combined with Hardware and Computer Maintenance training.