Jorge L Rodriguez Email and Phone Number

Regularly provides technical support expertise in a complex information infrastructure environment with the need to integrate EMC products and systems with other EMC and non-EMC computer systems being operated by customers. Applies technical support expertise to resolve customer issues. Customer requests may be received by Support Centers through automated dial-homes, voice initiated technical calls from Customers, Partners, remote maintenance calls, internal and field EMC employees, Chat and Web support calls. Identifies and provides resolutions to technical problems. Uses trouble-shooting tools, content and analytical practices to help determine best way to resolve identified and unidentified problems. Interfaces directly with customers When local language Spanish is requested, assist external customers and other internal Technical Support Engineers in resolving SR's by spoken language and written translation. Manages own schedule of cases, which includes determining priority levels and sometimes will include negotiating and setting expectations with customers Applies technical knowledge to analyze and use highly technical troubleshooting tools, content and analytical practices; uses operational and diagnostic procedures to resolve issues in unique and sometimes complex customer environments As appropriate, determines which tool(s) to use to resolve issues including running tests Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment Responsible for sharing acquired knowledge concerning problem resolution with others to be used in future problem resolution. Participate in Service content creation (self-service) such as Chat, and Support forums Validates technical information and issues early warning and disseminates information as needed

Interpret between English and Spanish in the sight, consecutive and simultaneous modes in court proceedings, Depositions, EBT and other court-related events, either in person or via a telecommunication device. Produce translations of forms, letters and other court-related documents.

Supply Chain Management Analysis and Design Project, 4/2013-6/2013 Thomas Edison State Collegeo Planned, developed, and implemented Supply Chain Management System o Developed a training approach and schedule for end userso Identified requirements o Developed feasibility studyo Scheduled the project o Gathered & organized datao Designed the system & documentation o Developed implementation approach

Maintain interpreter database Assist Managing Court Interpreter Interpret between English and Spanish in the sight, consecutive and simultaneous modes in court proceedings and other court-related events, either in person or via a telecommunication device at any location in the 18th Judicial District as needed. Produce translations of forms, letters and other court-related documents. Prepare dockets for next day assignments and review calendar to ensure coverage for all proceedings. Monitor freelance/contract interpreter daily assignments to provide timely coverage as needed in order to maintain shift assignments of freelance interpreters. Assist in maintaining current case number statistics regarding interpreter usage. Assist in invoicing process. Create Daily Logs and Location Calendars.Assist in scheduling interpreters. Serve as liaison or advisor for internal and external communication regarding activities and operations of the interpreter office as well as district policies and procedures communicated to freelance interpreters as requested by the Managing Court Interpreter.

o Originated residential mortgage loans and home equity lines of credit o Borrower and property qualification o Fixed and variable rate payment calculation o Sales and Customer service

Interpret between English and Spanish in the sight, consecutive and simultaneous modes in court proceedings and other court-related events, either in person or via a telecommunication device. Produce translations of forms, letters and other court-related documents. Clerical duties include data entry, file maintenance and customer service assisting court users with various needs at the Clerk's office including but not limited to:answers, orders to show cause, name changes, etc.

o Originated residential mortgage loans and home equity lines of credit o Borrower and property qualification o Fixed and variable rate payment calculation o Sales and Customer service

Interpret between English and Spanish in the sight, consecutive and simultaneous modes in court proceedings, Depositions, EBT and other court-related events, either in person or via a telecommunication device. Produce translations of forms, letters and other court-related documents

Produce and record musical productions. Tracking and mixing. Digital Editing. Play keyboard and guitar. Background vocals.

Assist recording engineer July Ruiz with merengue and salsa recording and mixing sessions.

Maintain medical record files, customer service in person and by phone, and various other clerical duties.