we are a company in the information and technology industry, that take as a great commitment several types of request and problems to solve it professionally and in time. Our goal is to be able to provide solutions and advice to our clients. without limits in the different areas of technology.

• Responsible for performing second and third level IT support on issues regarding the use of software, hardware, telephony, and wireless communications devices• Handle the tasks of creating and maintaining directory structures, network printer configurations and security rights• Development Perform responsibilities of installing software applications on the network as well as perform maintenance of network documentation• Handle the tasks of identifying software issues and… Show more • Responsible for performing second and third level IT support on issues regarding the use of software, hardware, telephony, and wireless communications devices• Handle the tasks of creating and maintaining directory structures, network printer configurations and security rights• Development Perform responsibilities of installing software applications on the network as well as perform maintenance of network documentation• Handle the tasks of identifying software issues and troubleshooting technical problems• Responsible for providing technical assistance to users on data transmission and data communication equipment• Handle the tasks of providing training sessions to clerical and administrative staff on Word, Excel and PowerPoint• Development in different automation process projects such as Deployment images, Files Transfers between banks, organizing and improving performance in different domain controllers and active directory using programming languages such as PowerShell, batch files and java script. Show less

As Service Desk Analyst provides support for basic incident resolution and requests reported to the division service desk. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. Responsible for collecting information through a customer conversation, accessing support tools, and additional support staff (service resources) if needed. Problems beyond the… Show more As Service Desk Analyst provides support for basic incident resolution and requests reported to the division service desk. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. Responsible for collecting information through a customer conversation, accessing support tools, and additional support staff (service resources) if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging in a timely manner other service resources from facilities, division or corporate groups, or the corporate service desk. through remote management and ticket system, on different environments such as VMware, Citric, Microsoft Windows, Windows server AD DC, Networking (Cisco, Juniper, Dell). Show less