Jorge M. Email & Phone Number

San Diego, California, United States

The Video Control Systems Operations Engineer plays a key role in the administration and support of key video control systems within Cox Communications. The position provides tier III support, technical leadership, and technical direction to team members and peers responsible for the administration of Cox video control systems. The position is also responsible for providing advanced video systems administration, incident management, service assurance, maintenance, and fix agent support of Cox video control systems, guide applications and application servers, Switched Digital Video (SDV), IP Video, and Centralized Video Services (CVS).

Greater San Diego Area

Provides tier III support, technical leadership, and technical direction to team members and peers responsible for the administration of Cox video systems. The position is also responsible for providing advanced video systems administration, incident management, service assurance, maintenance, and fix agent support of Cox video systems, guide applications and application servers, Switched Digital Video (SDV), IP Video, Centralized Video Services (CVS), and cDVR (Cloud DVR).

Greater San Diego Area

Troubleshoots, maintains, and supports a variety of Video Back Office and Video Network systems including hardware, software, transmission and control devices. Ensures the integrity and availability of Digital Cable, Video on Demand, and Interactive television services.· Familiar with Linux system administration and functions as related to various video application delivery models. · Experience with UNIX/Linux and operating environments, managing large number of remote systems using command-line tools, and experience with (ROSA) SNMP, syslog, and performance monitoring.· Strong experience troubleshooting video application technology. · In depth understanding of event monitoring (alerting, diagnostics, solutions). · Experience with configuring and installing hardware, ranging from servers to network equipment. .15 Plus years of experience in the Telecommunications field. DNCS, DAC, Concurrent, Arris, SeaChange and Harmonic.

Greater San Diego Area

Managed and maintained hospitality branch of SeaChange On Demand service. Performed upgrades, backups and ensured 99.9% network availability.

Greater San Diego Area

Advanced technical support for HSI product. TCP/IP stack troubleshooting, registry editing, Network setting configuration for both PC and MAC platforms. Account maintenance and trouble ticket processing. Escalations from tier 1 reps and network security calls.

Technical support for HSI product. TCP/IP stack troubleshooting, registry editing, Network setting configuration for both PC and MAC platforms. Account maintenance and trouble ticket processing.

Greater San Diego Area

Performs new connects, reconnects, requested and non-pay disconnects; adds outlets; installs and/or removes converters, modems, etc.; learns and performs upgrades and downgrades of service, including digital services to company standards.

Interior Communications Electricians (IC) are a rate in the United States Navy and the United States Marine Corps. They operate and perform organizational and intermediate maintenance on alarm, warning, and indicator systems; interior communications; and ship's control, entertainment, and navigation systems. IC is one of the most versatile ratings in the U.S. Navy with equipment all the way forward, all the way aft, all the way up the mast and on the bottom of the ship. Members of this rating are commonly referred to as "IC-men" by Navy personnel.

Bs - Computer Science, Information Technology, 3.95 Gpa Magna Cume Laude

Associate Of Science - As, Computer Systems Networking And Telecommunications

Associate Of Science - As, Network And System Administration/Administrator