Aftersales:• Leading the team in charge of commercial aftersales activities (spare parts, equipment refurbishments and upgrades, training), field units troubleshooting, and field quality issues resolution.•Optimized aftersales operations, improving processes and reducing waste and iddle times, from initial inquiry to transportation and installation.• Interaction with Sales Offices /installation teams for key project requirements follow up and commissioning activities… Show more Aftersales:• Leading the team in charge of commercial aftersales activities (spare parts, equipment refurbishments and upgrades, training), field units troubleshooting, and field quality issues resolution.•Optimized aftersales operations, improving processes and reducing waste and iddle times, from initial inquiry to transportation and installation.• Interaction with Sales Offices /installation teams for key project requirements follow up and commissioning activities improvement• Sustained year to year growth of sales volume.Standards/Regulations & Customer requirements:• Define the interpretation and rules for application of standards and regulations within the group. Clarify with authorities the interpretation and application when needed.• Participation in national committee and internal work group of EN1808• Coordination of the different standardization activities at Business Unit level in the different regions.Business Process Management (BPM):• Process baseline analysis, gaps & needs review, improvements identification and implementation.• Successes: Gate model process implemented for new developments. Project processes reviewed and improved, impacting overall project process time reduction and issues decrease. New PLM software implemented. Templates standardization for engineering calculation/design processes and equipment factory testing. Risk assessment and Lessons learned systems developedSpecial projects:• Program management for key projects/initiatives Show less

Product Technical Owner for electrical low voltage protection and control equipment: RCCBs, RCBOs, auxiliary units, control relays, wiring devicesResponsibilities from design stage to service life. - Technical specs definition-Program management- Validation procedures and product certification- Product documentation- Support manufacturing, product management, sales and quality functions globally- Direct contact with customers for: product applications, field… Show more Product Technical Owner for electrical low voltage protection and control equipment: RCCBs, RCBOs, auxiliary units, control relays, wiring devicesResponsibilities from design stage to service life. - Technical specs definition-Program management- Validation procedures and product certification- Product documentation- Support manufacturing, product management, sales and quality functions globally- Direct contact with customers for: product applications, field issues, product modifications Show less

Project management for the cost out initiatives, with special focus on Quality assurance for low voltage protection and control equipment.Project management for:- Product design modifications- Alternative suppliers validation- Raw material changes- Assembly process improvements- Lean initiatives.Accountable for changes validation, timing and risk abatement actions.Manage resolution of technical issues including root cause analysis.Lead project reviews… Show more Project management for the cost out initiatives, with special focus on Quality assurance for low voltage protection and control equipment.Project management for:- Product design modifications- Alternative suppliers validation- Raw material changes- Assembly process improvements- Lean initiatives.Accountable for changes validation, timing and risk abatement actions.Manage resolution of technical issues including root cause analysis.Lead project reviews to ensure design intent and regulatory approval.Participation in cross-functional, global idea generation sessions. Perform financial analyses to quantify project savings. Show less