- Provide insights and recommendations to automotive retailers on Mobile Service, Pick-up & Delivery, and Online Service Reservations.- Lead initiatives for Guest Experience, FordPass Rewards, and NPS improvements.- Collaborate with dealerships to implement Ford Commitment Program and Remote Experience Program strategies.- Address dealer concerns, offering tailored solutions to enhance sales and customer satisfaction.- Regularly travel to support a portfolio of dealers and ensure best practices are met across regions.

• Worked at Cognizant, a global leader in digital services, and played a role in addressing client escalations and resolving critical incidents.• Collaborated with both the India and EU teams to execute and lead Google Cloud projects, including Proof of Concepts.• Interacted with customers to understand their expectations by collaborating with client teams, ensuring effective solutions for issues.• Maintained comprehensive documentation, and status reports, and presented them to customers, while also reviewing and managing change requests.• Prepared estimation guidelines and tracked project plans, overseeing key project management activities, resource allocation, and end-to-end delivery with a strong focus on quality assurance.

• Led the implementation of agile practices, overseeing the entire lifecycle of IT projects for Microsoft, Amazon, Citrix, Salesforce, and SAP.• Managed projects including big data, analytics, digital workplace, infrastructure, cloud, applications, web, and business process automation.• Established Scrum processes. Maintained control over product backlogs, program schedules, scope changes, and resource allocation.• Managed high-performing cross-functional teams, providing regular updates and status reports to program/project sponsors and stakeholders.• Conducted Kick-Off meetings to ensure clear alignment on project scope, schedules, resources, risk management, and acceptance criteria.

• Directed the Engineering Division across multiple countries, including Mexico, Costa Rica, and Panama, within PROA, a global leader in the construction and security sector.• Successfully motivated and managed a team of 15 engineers with diverse skill levels, developing a high-performing management team.• Led and delivered over $5 million worth of projects for hospitality brands, including Marriott, Grupo Posadas, and Hilton. • Led the installation and integration of critical systems such as Building Management (BMS), Access Control, CCTV, Fire Protection, and Automation.

• Performed 10,000 user migrations from SAP to Oracle.• Performed over 15 installation projects of Uninterruptible Power Supply (UPS) in Telcel and AT&T Data Centers.• Perform project requests, estimating work efforts, and forecasting.• Managed warehouse inventory and drove process implementation, resulting in a 20% increase in sales.