Check the alerts generated by the tool Firco-Continuity following client/third-party database scanning and transaction screening;Detect atypical operations in compliance with Sanctions & Embargoes, Anti-Money Laundering and Terrorist Financing regulations.Handle alerts following filtering of interbank flows, Payment network systems, Management of cut-off times, Transaction workflow (swift and sepa);Participate in the various projects related to the constantly evolving activity;Production of reporting and indicators put in place to manage the activity;Report any atypical transactions.

Check internal procedures database and market updates and act in accordance with its specificities;Prepare and update procedures related to the activity in line with management validation;Rigorous execution of the tasks included in the daily PM checklist;Process repairs, rejections, cancellations and validations;Process manual creation, matching proposal, cross borders, simulation, loops, nettings and partials;Perform controls under the scope of the activity;Manage email inboxes, phone calls and follow-up of requests;Manage internal systems by monitoring and following up on issues;Investigate and explore information by analysing the internal system information;Ensure that exceptions are escalated and properly reviewed, researched, documented and solved.Reports and KPIs Extract reports;Gather information and figures from the different operations and procedures, and report them to support the decision process (Wolferine);Set out statistics from the activity.Ensure client satisfactionFollow up on clients' instructions;Ensure that clients' queries (internal) are dealt with in a timely and adequate manner;Check, analyse and escalate errors;Provide and/or disseminate information to the Account Manager and propose solutions in order to improve client satisfaction;Perform tasks and/or participate in projects needed for the efficient achievement of BNP Paribas Securities Services objectives

Managing Corporate Accounts: Manage the relationship with customer service and other stakeholders in the business;Credit analysis;Restructuring credit analysis;Set up repayment plans;Consolidation credit analysis;Manage customer relationship, which includes problem resolution and root cause analysis;Identify the improvement opportunities and support their implementation.I reached my recover goals monthly by being persistent and focused on the successful outcome.I successfully solve day-to-day situations related to client with difficulties in paying the credits

Team Leader for a period of 6 months (beginning of the Continente Card project which, after 3 months of its launch, led to the creation of a new team with 28 employees, in which I was responsible for it's management.Control of Individual KPI's;Application testing (APP, Store/Client Portal and CRM) and Support for new projects;Customer / Partner Support (Auto Loan, Personal Loan, Credit Cards) with the following functions / tasks:Sales (B2C, insurance and credit);Complaints Management and Customer Retention(Customer, Stores), Returns (Purchases), Registration of Purchases, Reformulations of Purchases (Modification of Arrangements, Settlements), Credits in Loyalty Cards, Refunds (customers), Declarations (Liquidated Contracts, Banco Portugal, Settlement Values),Registration of Cards in Sibs (Losses, Theft, Frauds ...), pending documentation review for car credit, personal credit and credit card approval.

Customer Support, malfunctions.

Order Registration and Stock Management

Travel Assistance Vodafone (Tourist Information) Overlease (Multi-purpose vehicles) CPP (Card Protection Plan) ACP (Home Assistance)

Customer Service, Promotion of products, Sale and assistance of products, Audits, Management of resizing of turns Control and guarding of values, Support of quality control, Manual or mechanized processing of correspondence.

Euroqueme (Chemical Manufacturers) Support and help outlets, boost sales.

Mail division