Proactive project management and project support. Engaging with global and regional Service Management and other GGS (Glory Global Solutions) departments, customers, and suppliers. Ensuring effective and fit-for-purpose training and development for regional Service Management and Service teams. Main responsibilities:• Support, coach and ‘manage’ regions, in order to help them achieve revenue, contribution and profit goals• Support and develop GGS Service organisations and support best practice implementation• Support new Service business launches• Recommend local improvements • Drive key performance and efficiency improvement targets• Develop and deploy Customer Experience principles• Direct and manage projects from beginning to end (full lifecycle)• Define project scope, goals and deliverables that support business objectives in collaboration with Service management and relevant stakeholders• Develop full-scale project plans and associated communication documents• Effectively communicate project expectations to team members and relevant stakeholders• Estimate the resources and participants needed to achieve project goals• Proactively manage changes in project scope, identify potential issues and devise contingency plans• Build, develop, and grow any business relationships vital to the success of the project• Execute and successfully deliver projects• Generate Service-related development/training material to improve, grow and develop our Service business• Develop training syllabus and relevant tools for Service management• Promote and execute Service management training in each region/country• Cooperate and collaborate effectively with team members to promote synergies • Draft, recommend and submit budget proposals where necessary• Where required, negotiate with other department managers for the assistance of required personnel from within the company

・Produce Technical Bulletins and Product Change Notices・Deliver F2F training to the GGS Regions・Monitor the field quality of GGS products・Monitor the field quality of GGS products.・Call rate analysis, log analysis, stop rate analysis and identification of issues in early stages and horizontal deployment of correcting actions and containment means.・Improve field quality of the GGS products.・Implement activities to achieve quality standard of GGS products.・Where needed, implement solutions to installed machine in the field by extracting problems from the result of call rate analysis, the log analysis, and repair data analysis.・When deploying the solutions to the field, cooperate with the Service organization in regard to planning, estimation and procurement of required parts, dispatch to each Regions, and instruction and training for on-site service operations.・Root cause analysis of failures detected in the field, and implementation of identified solutions・Introduce recognized solutions to the Design organization and the Production organization as needed.・Promote improvement of field monitoring technologies and system tools for analysis.・Propel and support global coding of the Call rate・Evaluation for design changes of GGS products including templates ・Review design changes for any potential impact to the field and do adequacy assessment.・Where necessary, draft, plan, implement the initial evaluation process in early stage of development of GGS products.・Prepare documents in good manner prior to the conferences and the meetings relevant to QA.・ClearQuest control from opening and screening and allocation, to closing issue.・Release documents and information including design changes and SW upgrading etc., and new ver. FW to the Regions via TechServ.・Adhere to the compliance matters applied to the GGS products.・Cooperate with Quality function of Glory Japan and the Service organization to achieve world's highest quality in GGS pro

-Produce Technical Bulletins and Product Change Notices-Deliver F2F training to the GGS Regions-Monitor the field quality of GGS products.-Call rate analysis, log analysis, stop rate analysis and identification of issues in early stages and horizontal deployment of correcting actions and containment means.-Improve field quality of the GGS products.-Implement activities to achieve quality standard of GGS products.-Where needed, implement solutions to installed machine in the field by extracting problems from the result of call rate analysis, the log analysis, and repair data analysis.-When deploying the solutions to the field, cooperate with the Service organization in regard to planning, estimation and procurement of required parts, dispatch to each Regions, and instruction and training for on-site service operations.-Root cause analysis of failures detected in the field, and implementation of identified solutions-Introduce recognized solutions to the Design organization and the Production organization as needed.-Promote improvement of field monitoring technologies and system tools for analysis.-Propel and support global coding of the Call rate-Evaluation for design changes of GGS products including templates -Review design changes for any potential impact to the field and do adequacy assessment.-Where necessary, draft, plan, implement the initial evaluation process in early stage of development of GGS products.-Prepare documents in good manner prior to the conferences and the meetings relevant to QA.-ClearQuest control from opening and screening and allocation, to closing issue.-Release documents and information including design changes and SW upgrading etc., and new ver. FW to the Regions via TechServ.-Adhere to the compliance matters applied to the GGS products.-Cooperate with Quality function of Glory Japan and the Service organization to achieve world's highest quality in GGS products.-Audit process

-Produce Technical Bulletins and Product Change Notices-Deliver F2F training to the GGS Regions-Monitor the field quality of GGS products.-Call rate analysis, log analysis, stop rate analysis and identification of issues in early stages and horizontal deployment of correcting actions and containment means.-Improve field quality of the GGS products.-Implement activities to achieve quality standard of GGS products.-Where needed, implement solutions to installed machine in the field by extracting problems from the result of call rate analysis, the log analysis, and repair data analysis.-When deploying the solutions to the field, cooperate with the Service organization in regard to planning, estimation and procurement of required parts, dispatch to each Regions, and instruction and training for on-site service operations.-Root cause analysis of failures detected in the field, and implementation of identified solutions-Introduce recognized solutions to the Design organization and the Production organization as needed.-Promote improvement of field monitoring technologies and system tools for analysis.-Propel and support global coding of the Call rate-Evaluation for design changes of GGS products including templates -Review design changes for any potential impact to the field and do adequacy assessment.-Where necessary, draft, plan, implement the initial evaluation process in early stage of development of GGS products.-Prepare documents in good manner prior to the conferences and the meetings relevant to QA.-ClearQuest control from opening and screening and allocation, to closing issue.-Release documents and information including design changes and SW upgrading etc., and new ver. FW to the Regions via TechServ.-Adhere to the compliance matters applied to the GGS products.