Jorge Oliveira Email and Phone Number
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Jorge Oliveira personal email
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Nortel/Avaya Blue and VoIP ProgrammingCentrex & Norstar/BCM Call Pilot Application Builder, Meridian MailSymposium 6 CCMA experience.Cisco CUCM & Cisco Unity ConnectionAvaya IP OfficeInteractive Intelligent PBXProject co-ordination & Detailed-oriented Organized, reliableCustomer service oriented and excellent team player.
Lifelabs Medical Laboratory Services
View- Website:
- lifelabs.com
- Employees:
- 2455
-
Telecommunications AnalystLifelabs Medical Laboratory Services Oct 2013 - PresentToronto, Canada Area• Supporting 4500 users: 9 Main offices, & 375 Patient Care Centres* Cisco Hosted VoIP and UCCX: Supporting 5000 end points and 5 Call Centres* Cisco CUCM & Unity • Nortel/Avaya programming: Option 11, 61, Norstar. BCM and Centrex• Some knowledge with Interactive Intelligence PBX/Call Centre• Daily repair support (MACs) and troubleshooting Tier 1/Tier 2• Blackberry BES 10/12 - Adminstration and Support • Plan & Support Business Redemption Plan for key Lines of Business and IT Support Staff• Change Management Process• Cable Management
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Telecom AnalystCaa South Central Ontario Oct 2010 - Nov 2012Toronto, On• Supported 1200 users; 5 Call Centres, 30 Retail Travel Stores & 30 VoIP Insurance Agents • Nortel/Avaya programming; MAC’s on Option 11, 81 & CS1000e• Nortel BCM 3.7 & 4.0• Corporate Redesign Menu Project – Symposium CCMA 6.0 and AppBuilder 5.0• Daily repair support and troubleshooting• Verint and NICE Recording system• Touchstar Dialer knowledge • Blackberry BES Support • Plan & Support Business Redemption Plan for key Lines of Business and IT Support Staff* Some knowledge of Avaya Aura Communication Manager, AACC & Aura Messaging • Change Management Process -
Telecom AnalystIntact Financial Corporation/ Ing Insurance May 2008 - Feb 2010Toronto,On* Supported 6000 users nationally* Nortel/Avaya programming; MAC’s on Option 11, 61, 81* Daily repair support and troubleshooting* Call Pilot App Builder and MeridianMail Menu Applications* Symposium Call Centre Management Application 4.5.* Co-ordinated Office moves including; station reviews, floor plans, & site preparation* Verint Recording system -
Voice AnalystScotiabank/Scotiacapital Jan 1991 - Jan 1997Toronto, OnTechnical Environment• Supported 4000 users and 15 Call centres• Meridian 1 programming; MAC’s on Option 11, 61 & 81• Meridian Mail applications• Symposium Call Centre Application Configuration 4.2 • Coordinated Centrex to PBX conversion for Head Office• MAC’s & voice mail for 4000 TN’s/DN's for Head Office (approx. 150 MAC requests per month)• M1 features and Meridian Mail class training• Daily support and troubleshooting• Meridian Max Rls. 8.11 application• Plan & Support Business Redemption Plan for Trade Floor and IT Support Staff with Bell Canada’s Switch Redirect Service• Co-ordinate large Office & Trade Floor moves including; station reviews, floor plans, & site preparation -
Telecom AnalystT. Eaton Company Limited 1991 - 1997Toronto, OnTechnical PBX Environment• Programmed in Meridian Option 81c, software Rls. 20• Programmed in Meridian Mail, software Rls. 9• Coordinated Centrex to PBX conversion for Head Office and Downtown• Eaton Centre store with Bell Canada in April 1996 (Station reviews, floor plans, site preparation, directories)• MAC’s, & voice mail for 2 locations with 1500 DN's (approx. 70 requests per month)Technical CENTREX Environment• MAC’s, & voice mail for 2 locations with 1800 DN's (approx. 70 requests per month)• Trained users on the Octel voice mail system and set featuresSupport Duties• Coordinated voice & data moves (30-50 moves per month)• Troubleshooting repairs and reporting to Bell Canada if required• Cellular orders, support, billing & database management nationally• Coordinated cellular conversion nationally with Bell Mobility November 1996• Maintained and processed CDR (Call Detail Recording) for retail stores,• Prepared corporate budgeting/forecasting for voice nationally
Jorge Oliveira Skills
Jorge Oliveira Education Details
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Centennial College Of Applied Arts & Technology, Scarborough -
Nortel, Bramelea
Frequently Asked Questions about Jorge Oliveira
What company does Jorge Oliveira work for?
Jorge Oliveira works for Lifelabs Medical Laboratory Services
What is Jorge Oliveira's role at the current company?
Jorge Oliveira's current role is Telecommunications Analyst at LifeLabs Medical Laboratory Services.
What is Jorge Oliveira's email address?
Jorge Oliveira's email address is jo****@****ank.com
What is Jorge Oliveira's direct phone number?
Jorge Oliveira's direct phone number is +141661*****
What schools did Jorge Oliveira attend?
Jorge Oliveira attended Centennial College Of Applied Arts & Technology, Scarborough, Nortel, Bramelea.
What are some of Jorge Oliveira's interests?
Jorge Oliveira has interest in Big Brother Of Peel 2001, Volunteer Work, 2011 Volunteer Work, Toronto, 2006, On 2010, 2011, 2011volunteer Work.
What skills is Jorge Oliveira known for?
Jorge Oliveira has skills like Call Centers, Voip, Voice Mail, Telecommunications, Vendor Management, Troubleshooting, Call Center, Contact Centers, Call Pilot, Meridian Mail, Technical Support, 81c.
Who are Jorge Oliveira's colleagues?
Jorge Oliveira's colleagues are Maureen Sanchez, Harish Ashokkumar, Michelle Barnaby, Daughn Mitchell, Rhonda Parker, Sarina D’alessandro, Nicole Tremblett.
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Jorge Oliveira
Sales Representative At Royal Lepage Supreme I Leader Of The Oliveira TeamToronto, On
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