As the focal point for Human Resources functions within my assigned territory, my responsibilities encompassed the recruitment and training of guides. I played a pivotal role in directing the creation of new tours and implementing customer support processes to elevate overall satisfaction. Proactively, I communicated pertinent information regarding products, procedures, and industry trends to the Support Team.In a supervisory capacity, I oversaw guides, intervening as necessary, and served as a problem solver, often traveling to resolve issues within my regions. The provision of ongoing training and support to guides was a key aspect of my role, contributing to their professional development. Additionally, I formulated and executed a comprehensive business development strategy, forging essential partnerships with travel agent consortia.My approach to Group and Private Bookings was geared towards fostering enduring B2B relationships. I meticulously assessed support statistics, generating detailed reports to inform strategic decisions. Notably, I created and managed both a food tour and a wine tour in Madrid, involving negotiation with clients and in-depth research on cultural and historical backgrounds.Beyond operational aspects, my role extended to guiding and sharing knowledge with a diverse global clientele. Engaging in content production, I ensured a rich and immersive experience for our customers. Operating with a high degree of autonomy, I consistently demonstrated initiative and adaptability in a dynamic tourism environment.

● Overseeing Human Resources: Spearheading the hiring and training processes for organizers.● Identifying and negotiating contracts with new fields to expand our reach.● Offering comprehensive customer support via email, chat, or phone calls to ensure optimal service.● Providing continual training and support to organizers, fostering their professional growth.● Crafting and implementing a robust business development strategy to drive organizational growth.● Cultivating pivotal partnerships with fields and sports associations to enhance collaboration.● Engaging in content production to maintain a dynamic and engaging online presence.● Demonstrating autonomy in navigating tasks and responsibilities, showcasing proactive decision-making and self-reliance.

Warmly greeting students and guests upon their arrival.Directing visitors to the appropriate person or office with a helpful and friendly demeanor.Handling incoming phone calls by answering, screening, and forwarding them as needed.Providing basic and accurate information in person as well as through phone and email interactions.Efficiently filing important documents and maintaining a well-organized filing system.Receiving, sorting, and distributing daily mail and deliveries promptly.Managing front office supplies, ensuring an adequate inventory of stock is maintained.Coordinating travel arrangements and accommodations, along with the preparation of necessary vouchers.Undertaking any additional clerical duties essential for the smooth operation of the office.

● Address customer complaints effectively through phone, email, or social media channels.● Demonstrate adept problem-solving skills by offering suitable solutions and alternatives within specified time limits.● Ensure resolution by following up with customers to guarantee satisfaction.

Oversaw Human Resources functions within my territory, handling the recruitment and training of City Managers.Led the direction of new tour creation.Provided supervision for City Managers, intervening as needed.Demonstrated effective problem-solving skills, traveling as required to address issues within my regions.Delivered ongoing training and support to City Managers.Formulated and executed a comprehensive business development strategy.Established pivotal partnerships with travel agent consortia.Managed Group & Private Bookings with a strategic focus on cultivating enduring B2B relationships.

● Developed and managed captivating food and wine tours in Madrid.● Conducted negotiations with clients to ensure mutually beneficial agreements.● Engaged in comprehensive research and study of cultural and historical backgrounds for enriched tour experiences.● Acted as a guide, sharing profound knowledge with customers from diverse global backgrounds.● Spearheaded the recruitment and training processes for new guides.● Produced engaging and informative content to enhance tour narratives.● Applied copywriting skills to create compelling materials.● Demonstrated a high level of autonomy in managing responsibilities and tasks.

● Professionally handle phone inquiries and reservations.● Expertly prepare a diverse range of coffees, desserts, and beverages.● Manage stock control and take charge of procuring drinks and other products.● Present menus to customers and offer recommendations as needed.● Efficiently prepare bills and collect payments from customers.● Transmit food orders promptly to kitchen staff for timely service.● Ensure seamless and attentive service throughout the dining experience.● Proactively check in with customers to ensure satisfaction with meals and services.● Skillfully set up the venue for events accommodating up to 70 patrons.● Demonstrate a meticulous understanding of cash register management, conducting precise counts at the start and end of each shift.

● Professionally handle phone inquiries and reservations to ensure a seamless booking process.● Expertly craft a variety of coffees, desserts, and beverages to meet diverse customer preferences.● Implement rigorous stock control measures and take charge of purchasing drinks and other essential products.● Present menus to customers with a friendly demeanor and provide thoughtful recommendations upon request.● Skillfully prepare bills and collect payments from customers, ensuring a smooth transaction process.● Transmit food orders promptly to the kitchen staff, maintaining efficiency in service.● Ensure a consistent and attentive dining experience throughout the course of the meal.● Proactively engage with customers, seeking feedback on their meals and overall experience.● Set up the venue for functions accommodating up to 70 patrons, paying meticulous attention to detail.● Demonstrate a thorough understanding of cash register management, conducting precise counts at the beginning and end of each shift.

● Specialize in instructing two subjects, namely geography and history.● Facilitate classes for diverse age groups and varying academic abilities within the school.● Thoroughly prepare students for examinations, employing effective teaching strategies.● Develop and organize engaging lessons, along with crafting relevant teaching materials.● Diligently assess and mark students' work to monitor progress and provide constructive feedback.● Collaborate with fellow education professionals to enhance the overall learning experience.● Engage in open communication with parents and carers to discuss and relay students' academic progress.● Attend pertinent meetings and training sessions to stay abreast of educational developments.● Coordinate and lead outings, social activities, and sports events to promote a holistic learning environment.