Jorge Pabón Email & Phone Number

Woodbridge, Va, Us

Round Rock, Texas, Us

Design, implementation, and support of Kubernetes infrastructure (Containers as a Service) on multiple global regions composed of private datacenters.Developed and containerized custom applications to validate and test the functionality of the CaaS offering.Implementation of Infrastructure as Code using GitLab, Helm Charts, and ArgoCD.Application CI/CD pipelines with GitLab.Contributed to development, testing, integration, and troubleshooting of Kubernetes operators.Implemented improvements to the platform's logging, alerting, and reporting.Contributed to documentation for internal CaaS team as well as end users.ServiceNOW ticket Tier 3 support.Collaborated with teams across the globe (India, Europe, Africa, North America).Assessed and identified areas of improvement in several sectors that included people development, security improvements, and processes. Provided management with a details list of tasks to perform to achieve said improvements.Tech Stack:GitLab | Harbor | JIRA | Confluence | ServiceNOW | Splunk | Kubernetes Dashboard | Grafana | Prometheus | RabbitMQ | Elastic Stack (FileBeat, LogStash, Elastic Search, Kibana) | Redis | Snyk | OPA (Open Policy Agent) | ArgoCD | Hashicorp Vault | Dell Digital Cloud | Kenna Security | Kabana | Cert Manager | Twistlock/Prisma | Calico

Responsibilities:Create and support cloud and on premises infrastructure leveraging Terraform, Ansible, GitOps to guarantee fast deployments and maximize uptimes.Create and support Applications in C#, C++, PHP, Java, JavaScript, Python, Bash, PowerShell. Applications include an eCommerce platform for small businesses and online presence for small businesses.Create and support DevOps CI/CD Pipelines in Jenkins and Azure DevOps to continually and automatically build, test, and deploy applications and services in the cloud and on premises. This involves Docker image creation and Kubernetes deployments for orchestrated workloads leveraging source code repositories in Git.Create and publish documentation and learning materials.Maintenance and refinement of the agile backlog through frequent meetings and feedback from stakeholders.

Dublin 2, Ie

Design and implementation of custom business applications. Oversaw Active Directory, Microsoft Identity Management, Azure Active Directory, custom applications support. Supported a large hybrid cloud, multi-application infrastructure.DevOps Engineering Experience:• Design and implementation of multi-environment AWS VPCs resulting in migration to cloud with a reduction of deployment times from weeks to hours.• Design and implementation of Jenkins and Azure DevOps pipelines for CI/CD, and infrastructure automation resulting in faster, automated, and repetitive deployments for Java, iOS, and PHP web applications.• Automate IT processes, generate automatic reporting and dashboards (PowerShell, Azure AD, MS Online Services, MS SQL, MySQL, PowerBI) resulting in proactive monitoring of the systems and improved responsiveness to incidents.• Design and implementation of a pipeline and scripts to identify security vulnerabilities and integrate with ServiceNOW to generate incidents that resulted in a reduction of 95% of infrastructure vulnerabilities in the span of 3 months.• Maintained 800 VMs in a Hybrid cloud, including SOX controlled, and Big 5 applications.Software Engineering Experience:• Create C#/PowerShell applications resulting in a reduction of 20% in multi-domain data entry errors, enhanced FOCI tracking, and an improved response time to threats.• Create C#/PowerShell applications resulting in delegation to tier 1 support and in a 30% reduction in Identity, UC&C, provisioning, and troubleshooting time.• Create PHP Progressive Web Application to motivate employees to exercise with sprint-style challenges, with awards, resulting in a more engaged and health conscious pool of employees.• Create PHP Progressive Web Application to promote, track, and perform analytics of company held event data resulting in improved event planning, prioritizing, and budgeting.• Create IT dashboard systems that spanned infrastructure, Azure services, and security.

Dublin 2, Ie

Engineer, manage, and automate processes in Azure environments. Custom application development. Reporting and automation.Streamlined 2-week employee provisioning process to an approximate 3-hour automated process resulting in a 70% support ticket and manual work reduction.

Dublin 2, Ie

Automate creation of cloud environments in AWS.Design and implement automated processes.Manage network infrastructure.

Design and develop software & web solutions for business's daily operations, clients and special programs. Call center live reporting. DB design and maintenance. Virtualization (vmWare ESXi).

Development of Software solution to calculate probabilities of terrorist attacks for the DHS.

Customer Service Representative for MedicAid and Medicare advantage plans, nursing line.

Bachelor Of Science - Bs, Computer Engineering

Bachelor Of Science (Bs), Computer Engineering