Uniting business, results and values. Integrating data, design and creativity. Providing value by applying behavioral values. Being part of a great team and growing the first ConsultAgency in Spain, The Values ​​Corner, to put it at the service of the launches, changes, adoptions and transformations that our clients need to carry out.

𝗧𝗔𝗦𝗞𝗦• Statistical analysis of consumer and employee satisfaction surveys.• Creation and presentation of reports.• Management of teams (>200 mystery shoppers).• Programming and launching of surveys.𝗔𝗖𝗛𝗜𝗘𝗩𝗘𝗠𝗘𝗡𝗧𝗦• Optimisation of the mystery shopper experience monitoring dashboard in Excel with automatic alerts.• Implementation of KPIs in Power BI at a general level and according to categorical segmentation: ◦ Sample error margin. ◦… Show more 𝗧𝗔𝗦𝗞𝗦• Statistical analysis of consumer and employee satisfaction surveys.• Creation and presentation of reports.• Management of teams (>200 mystery shoppers).• Programming and launching of surveys.𝗔𝗖𝗛𝗜𝗘𝗩𝗘𝗠𝗘𝗡𝗧𝗦• Optimisation of the mystery shopper experience monitoring dashboard in Excel with automatic alerts.• Implementation of KPIs in Power BI at a general level and according to categorical segmentation: ◦ Sample error margin. ◦ Averages of the customer and employee journey. Show less

• Handling of calls and reservation management.• Reception of guests.

• Vineyards maintenance• Grape haversting

• Dish preparation• Inventory management

• Handling of calls and reservation management.• Reception of guests.• Administration of keys, luggage storage, and cash.

Preparing hot drinks, taking orders and serving. Washing plates as well