As Banking Commissioner I have jurisdiction over Connecticut’s laws pertaining to state charter banks, credit unions, consumer credit, broker-dealers, investment advisers, securities, and tender offers. Oversee a department with 119 employees. In addition I serve as a voting ex officio member of the Board of Directors of the Connecticut Housing Finance Authority.

As a result of a bank merger on June 2013 The Bank of Southern Connecticut became part of Liberty Bank.

Responsible for:• Analyzing customer needs and trends in local markets.• Identifying new areas of profitable growth for existing bank products and services.• Developing strategies to grow bank's customer base, revenue stream, and sales goals.• Conducting sales visits to customers and potential customers at their place of business to increase account portfolio and strengthen relationships.• Resolving customer complaints, problems, special requests, or other difficult situations.• Monitoring and ensuring delivery of quality customer service enabling these branches to meet their goals and customer expectations.• Communicating priorities about goals and expectations to branch team members.• Motivating and coaching team members to adopt a sales environment focused on customer needs.• Increasing customer usage of alternative delivery channels.• Providing ongoing feedback to branch team members about work performance while providing coaching and development suggestions.• Conducting formal performance evaluations and feedback.• Representing the bank at various community events.• Assisting with various CRA related activities.• Passing the annual operational and security audits.