Business Analyst
Current-Creating and writing different user stories for the “Claro video” product, to provide a better UX.-Defining functionality for a new device.-Working closely with the Indian team.
Jul 2024 - Present
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Jorge Rivera Email & Phone Number
Senior IT Business Analyst | QA Manager | Delivery Manager | Project Manager | CX | UX | Contact Center | IT Care | CRM |
at
Global Hitss México
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Senior IT Business Analyst | QA Manager | Delivery Manager | Project Manager | CX | UX | Contact Center | IT Care | CRM |
Location
Mexico City Metropolitan Area, Mexico, Mexico
Who is Jorge Rivera? Overview
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Quick answer
Jorge Rivera is listed as Senior IT Business Analyst | QA Manager | Delivery Manager | Project Manager | CX | UX | Contact Center | IT Care | CRM | at Global Hitss México, based in Mexico City Metropolitan Area, Mexico, Mexico. AeroLeads shows a matched LinkedIn profile for Jorge Rivera.
Jorge Rivera previously worked as Business Analyst at Global Hitss México and PM & Delivery Manager at Softtek. Jorge Rivera holds Bachellor'S Degree, Computer Science from Uam Universidad Autónoma Metropolitana.
Company email context
Email format at Global Hitss México
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Global Hitss México
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Profile bio
About Jorge Rivera
Experience with:-Problem Solving.-Planification and Organization-Communication and Collaboration.-Continuous Improvement.-Change Management.-Data-Driven Decision Making.-Development of Business-Relationships.-Documentation.-Gathering of Requirements.-Investigation.-Leadership.-Proactivity.-Report Writing.-Risk Management.-ROI Maximization.-Strategic Planning.-Work under pressure.
Listed skills include Liderazgo, Microsoft Office, Microsoft Excel, Microsoft Word, and 4 others.
Current workplace
Jorge Rivera's current company
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7 roles
Jorge Rivera work experience
A career timeline built from the work history available for this profile.
Pm & Delivery Manager
Sep 2023 - Mar 2024
Business Analyst
Sep 2021 - Aug 2023
Qa Manager
Jul 2020 - Feb 2021
Business Analyst & Pm
- Key Achievement:
- Design and implement the Solution for Voice Authentication in the Citibanamex Call Center.
Jun 2016 - Apr 2020
Technology Integrator
Jan 2013 - May 2016
Systems Engineer
- Key Achievement:
- 8% reduction in the communication time of the Call Center system with the backend by optimizing queries.
Sep 1998 - Dec 2012
2 education records
Jorge Rivera education
Bachellor'S Degree, Computer Science
Master'S Degree, Human Behavior And Leadership.
Universidad Banamex
FAQ
Frequently asked questions about Jorge Rivera
Quick answers generated from the profile data available on this page.
What company does Jorge Rivera work for?
Jorge Rivera works for Global Hitss México.
What is Jorge Rivera's role at Global Hitss México?
Jorge Rivera is listed as Senior IT Business Analyst | QA Manager | Delivery Manager | Project Manager | CX | UX | Contact Center | IT Care | CRM | at Global Hitss México.
Where is Jorge Rivera based?
Jorge Rivera is based in Mexico City Metropolitan Area, Mexico, Mexico while working with Global Hitss México.
What companies has Jorge Rivera worked for?
Jorge Rivera has worked for Global Hitss México, Softtek, Servion Global Solutions, and Banamex.
How can I contact Jorge Rivera?
You can use AeroLeads to view verified contact signals for Jorge Rivera at Global Hitss México, including work email, phone, and LinkedIn data when available.
What schools did Jorge Rivera attend?
Jorge Rivera holds Bachellor'S Degree, Computer Science from Uam Universidad Autónoma Metropolitana.
What skills is Jorge Rivera known for?
Jorge Rivera is listed with skills including Liderazgo, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Sql, Plataforma Avaya, and Plataforma Genesys.
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