As the Senior IT Manager for Data & Analytics Americas I lead and manage a team of 13 individuals, including Data Architects, Data Engineers, Business Analysts, Data Scientists and ETL Developers. Together, we partner primarily with Sales, Marketing, Customer Care and Finance groups, to develop cutting-edge Data & Analytics, AI, Machine Learning and LLM-based solutions that are aligned with critical corporate goals. Our team specializes on building and supporting modern “Cloud Analytics” solutions which includes: Snowflake, DBT, Coalesce, Airflow, Informatica Cloud, Power BI and Tableau. Over the last 3 years my team has developed multiple analytics assets for the Americas region, including but not limited to:Strategic Growth Projects Dashboards (Awarded a Top 5 Best Medtronic Dashboard and nominated to Medtronic’s CIO awards), Stack: Snowflake, Airflow, IICS, Python, DBT, PowerBIAI-based Contracts Extraction Engine (GPT-4 Enterprise, Python, AWS)Average Selling Price ML Forecasting (Python, HPC[High Performance Computing])Sales Operations Expert ChatBot (ChatGPT Enterprise CustomGPT)Strategic Accounts Dashboards (For Business Development/Includes Machine Learning based Sales Forecasting), Stack: Snowflake, Airflow, IICS, Python, DBT, PowerBI, TableauInvoice to Cash Dashboards (For Customer Finance Services), Stack: Snowflake, Airflow, IICS, Python, DBT, PowerBIHealthcare Providers Therapy Adoption (For Marketing Team), Stack: Snowflake, IICS, DBTOpportunities Performance (For Marketing Team), Stack: Snowflake, Airflow, IICS, DBT, Tableau

As the Sr. IT Manager for Business Platforms my role is to work with our Business Unit leaders and our technical teams in order to design, implement and support IT projects and products that provides significant benefits to the interaction between our customers and patients with our medical devices and business offerings.The four main areas of IT solutions that we implement are:- ECommerce B2B and B2C: Self-service portals to provide order management services for hospitals and distributors (B2B) and to our Patients (B2C).- Marketing Automation: Automated solutions that allows our marketing teams to automate Email campaigns to our customers and patients, by leveraging cutting edge solutions based on Oracle Eloqua.- Digital Health: Implementation of FDA-regulated and non-FDA regulated technology solution for medical devices registration management.- Mobile Apps: iPad, iPhone (iOS) apps which help our business users to execute functions within their day to day processes, as well as direct to consumer apps that drive interactions with patients. Main projects so far has been in the area of mobile Inventory Management solutions for Sales and Cycle Counting for consignment accounts, and also in the area of marketing content distribution to our Sales Reps and Patients.- Customer Relationship Management (CRM): Lead, Campaign and Opportunity management solutions based on SalesForce.com (SFDC) and SAP CRM, which help our business users to organize their sales process and drive the progression from a Lead into Opportunities and eventually to closed deals.- Order Automation: Implementation of solutions to automate the purchase order processing cycle between our external customers and our ERP system (SAP), in order to increase efficiency to our Customer Service teams.

As the IT Business Platforms Leader my role is to work with our Business Unit leaders and our technical teams in order to implement IT solutions that provides significant benefits to the interaction between our customers and patients with our business offerings.

As the Diabetes IT group leader for the Americas (Latam and Canada) Jorge works together with the Diabetes leadership teams and the different IT functional groups to bring information technology solutions to the Diabetes BU across Latin America and Canada.On this position I had the opportunity to manage the analysis of complex business demands for the Americas’ Diabetes Business Unit, in order to design and deploy Information Technology (IT) solutions that optimize the business unit operation, to increase effectiveness of their internal processes and maximize patient access to our therapies. Aligns IT initiatives of the business unit with the Global IT strategy creating and coordinating multidisciplinary teams so those solutions are prioritized, executed supported and sustained.

Position DescriptionAnalyze, assess and respond to the business demands of the Business Unit(s) of the company across our offices within Latin America (Argentina, Brazil, Colombia, Mexico and Puerto Rico) and align them with both the strategic plan as the IT strategy, prioritize the demand with the stakeholders and coordinate projects in order to have IT solutions are executed, supported and sustained. Responsibilities:- Demand Management: Capture and prioritize demand for IT solutions for all Business Units- Project Management and Business Analysis: Identify, elicit and develop requirements for IT solutions and coordinate the development and deployment, working together with our Global IT organization located across US and Europe. This includes SAP projects, Mobile Solutions for Inventory Management, EDI and Integrations.- Business Development: Understand business needs and propose IT solutions for those

As a Senior IT Business Systems Analyst for the Global IT team I oversee, execute and support the deployment of IT projects for Medtronic’s Latin-American regional offices, including: Argentina, Brazil, Colombia, Mexico and Puerto Rico, with an emphasis on IT projects to support Sales & Marketing, Finance & Accounting and Inventory Management.- Deployment of an iOS iPad-based inventory and sales management App for Puerto Rico’s Cardiac Rhythm and Vascular groups, including requirements gathering, deployment, procurement and user-training.- Execution of a pilot program to deploy SalesForce.com as a sales management tool as part of Medtronic’s SalesForce Effectiveness Program for Colombia and Puerto Rico.- Deployment of an Electronic-Invoicing 3rd party system integrated with Medtronic’s SAP ERP for our Mexico’s regional office. Currently working to deploy this same solution for Argentina’s office.- Execution and support of SAP ECRs (Enterprise Change Requests) for Colombia, Mexico and Brazil.

Cines Unidos is Venezuela’s leading cinema theaters company with a total of 24 movies multiplex theaters in 12 different cities across the country. As the systems development manager I oversaw every IT project inside the company, from the requirements phase to production deployment and maintenance, with a main focus on:• Overseeing all the operations, maintenance and development projects for “CinesUnidos.com”, the information and ticket sales website for the company (one of the top 10 most visited websites in Venezuela). Under my management the CinesUnidos.com website was re-designed and optimized, which allowed it to grow its traffic and transactions capability by 86%. Another significant milestone that I accomplished was the introduction of Cines Unidos into the social space, creating and executing the CinesUnidos Twitter strategy which involved a collaborative effort of different departments working with the CoTweet corporate Twitter client. CinesUnidos’s Twitter strategy has proven to be very successful and today the @CinesUnidos account is the top most followed Twitter account of a cinema theaters company around the World (more than 250.000 followers as of Aug 2011)• Manage all the operation and development projects for the VISTA cinema system (specialized ERP for the cinema exhibitors industry), including VISTA Headoffice and Backoffice and VISTA Infoworks. This task usually involved leading and interacting with resources from the VISTA team from New Zealand and Mexico.• Evaluation of a Digital Signage platform to power more than 200 LCD menu boards (This evaluation included products from Broadsign, Scala, MySimon and a local platform called Reflector)• Re-engineering and QA of the Tickexpress (TEP) project, an ATM ticket sales platform that the company has been deploying on its biggest cinema complexes. • Oversee all the projects for maintenance and improvements for the corporate Solomon ERP

Teravision Technologies is a software development company that specializes on creating and implementing enterprise SaaS projects mainly with the on-demand Salesforce.com CRM platform. I joined Teravision as the project manager for a big integration project for Vtrenz Inc. (now part of Silverpop), and thanks to my efforts the relationship between Teravision and Vtrenz/Silverpop evolved from an initial 4-month project, to a long term man-power relationship that exists until today (more than 5 years after I started the first project). In less than one year after joining Teravision I was promoted to Operations Manager.• Project management for software development projects involving systems integrations mainly with SalesForce.com customers.• Project planning, resource allocation and risk analysis.• Requirements and technical solution analysis.• Systems architecture and UML modeling.• Strategic planning• Leading and motivation for the development team.• Hiring and firing of employees for the unit.

Banesco is currently ranked as the number one bank in Venezuela. I joined Banesco working into the Systems and Groupware division, the area that is in charge of developing all of the automated solutions that involves Workflows and collaborative systems for internal clients. I was hired by Banesco thanks to my previous experience with Web technologies and Lotus Notes/Domino applications, since the company had decided to migrate Domino based applications to Web based platforms. After three very successful years with the division the Executive VP of Technology asked me to join the Information Technology Service Management division, in order to leverage my communications and leadership skills in a company-wide project to introduce the ITIL Foundation best practices into all of Banesco’s technology divisions. Throughout my career in Banesco I was involved in projects that included the following tasks:• Architect and develop custom web transactional and workflow applications using IBM’s J2EE platform (WebSphere 5), working with EJB’s, Struts, JSP/Servlets, DB2, SQL and XML.• Develop custom ASP.net web pages to support Lotus Notes/Domino applications.• Maintain and develop custom document based workflow applications with Lotus Notes/Domino 4, 5 and R6• Deploy and maintain distributed collaboration Lotus/IBM applications: Lotus QuickPlace, Lotus Sametime and Lotus LearningSpace.• Perform system architecture, object-oriented design and UML modeling based on established design patterns and best practices for J2EE applications.• Design interfaces and graphics design elements for new web applications.• Perform technical evaluations of new products.• Manage the full project life-cycle, concept, planning, execution, implementation, end-user presentations and communications.• Oversee projects that involved the adoption of the ITIL Foundation best practices for TI management.• Train and evangelize Banesco’s personnel into the ITIL foundation best practices.

Shortly after the Internet bandwagon started in Venezuela I founded PlanetaChat.com, a Web community portal targeted at Hispanics that offered Chat, Forums and Postcards services. With lot of hard work during the first year the site became very popular and received people from more than 25 countries around the world. In mid 1998 I decided to change the name to RedPlaneta.com to broad the range of services I could offer, partnering with GoTo.com and SeekAmerica for search services, and Fiera.com and Submarino.com for Shopping. Revenue was generated thanks to advertising partnerships with two top ranked web advertising agencies in the US: ValueClick and Advertising.com. By early 1999 RedPlaneta received more than 400.000 monthly unique users that generated more than 3 million page impressions each month, which positioned it among the most popular Chat and Forums portals in the Hispanic community in the US, Spain, Mexico, Argentina, Chile and Peru.In late 1999 I received an acquisition offer for RedPlaneta from a Miami-Florida based company called “PlanetaUno” which offered $120.000 for all of RedPlaneta’s assets (domain names, website and ad contracts). I turned down that offer because my goal was to keep working on growing RedPlaneta and I thought that it was still early in the race to seek and exit strategy.RedPlaneta/PlanetaChat was featured in top worldwide media like Discovery Channel, Internet-World magazine, ElPais and ElMundo from Spain, PC Magazine, iblnews.com and other technology and internet publications and newspapers across spanish-speaking countries. By mid 2001 after the dotcom bubble burst I stopped working actively for the site and only kept it as a hobby until I shut it down in 2011.