Jorge Rojas Email and Phone Number
Senior Executive | Expert in leading dynamic teams across commercial strategy, customer experience design, and logistics. Proven track record in crafting innovative sales and service strategies, driving digital transformation, and fostering a customer-centric culture. Passionate about talent development, leveraging technology for informed decision-making, and spearheading innovation in a rapidly evolving digital landscape.
Telefónica
View- Website:
- ingenieriadeseguridad.telefonica.com
- Employees:
- 478
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Gerente Regional NoroccidenteTelefónicaAntioquia, Colombia
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Gerente Regional NoroccidenteTelefónica Mar 2024 - PresentColombiaResponsable de la estrategia comercial y de servicio, así como la expansión y el posicionamiento de las operaciones de la compañía en la Región Noroccidente (Antioquia, Eje Cafetero, Tolima y Chocó). -
Director Of Customer ExperienceTigo Colombia Mar 2023 - Dec 2023Medellín, Antioquia, ColombiaDesigned and optimized the customer experience across all stages of the Customer Journey Map -
Director Of Customer OperationsTigo Colombia Sep 2018 - Feb 2023Medellín, Antioquia, ColombiaComprehensive management of strategies across customer service processes and channels: activation and sales, contact center, digital platforms, billing and collections, and back-office sales and customer service for inquiries and complaints.
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Director Of Stores & E-CareTigo Colombia May 2015 - Aug 2018Medellín, Antioquia, ColombiaStores: Directed sales and service strategies across 150 stores during the Tigo-Une merger, ensuring profitability, operational excellence, and brand alignment.e-care: Oversaw digital transformation and managed digital channels.
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Manager Of Experience CentersTigo Colombia Oct 2010 - Apr 2015Bogotá, Distrito Capital, ColombiaLed sales and service strategies across 98 company-owned stores and 25 distributor locations, driving operations towards experiential retail.
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Logistics ManagerTigo Colombia Jul 2009 - Sep 2010Bogotá, Distrito Capital, Colombia
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Supervisor Business SupportTigo Colombia Feb 2009 - Jun 2009Bogotá, Distrito Capital, Colombia
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Senior Client Operations AnalystTigo Colombia Oct 2006 - May 2008Bogotá, Distrito Capital, Colombia
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Senior Back Office AnalystTigo Colombia Sep 2005 - Sep 2006Bogotá, Distrito Capital, Colombia
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Junior Back Office AnalystTigo Colombia Sep 2003 - Aug 2005Bogotá, Distrito Capital, Colombia
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Professional I Crm StrategyEtb Mar 2002 - Aug 2003Bogotá, Distrito Capital, Colombia
Jorge Rojas Education Details
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Business, Management, Marketing, And Related Support Services -
Organizational Leadership -
Ingeniero Industrial -
Especialista En Gerencia De Servicio
Frequently Asked Questions about Jorge Rojas
What company does Jorge Rojas work for?
Jorge Rojas works for Telefónica
What is Jorge Rojas's role at the current company?
Jorge Rojas's current role is Gerente Regional Noroccidente.
What schools did Jorge Rojas attend?
Jorge Rojas attended Inalde Business School, London Business School, Escuela Colombiana De Ingeniería 'julio Garavito', Universidad De La Sabana.
Not the Jorge Rojas you were looking for?
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Jorge Rojas
Vice President Supply Chain / Procurement Cx South America Central America & Caribbean At Cemex At CemexBogotá2hotmail.com, cemex.com -
Jorge Rojas
Bogota, D.c. -
Jorge Rojas
Brand Manager / Data Driven / Marketing & Cx Expert / Digital Strategist / Project Manager / Digital Producer /Bogota, D.c.
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