• Resolved customer inquiries related to Autocall fire detection products accurately and efficiently, achieving a 95% customer satisfaction rate.• Developed and implemented new Standard Operating Procedures for order processing, resulting in a 10% reduction in processing errors.• Provided training and support to new team members, fostering a collaborative work environment.• Demonstrated strong technical proficiency in SAP S/4 Hana and Salesforce to manage orders and credit notes efficiently.

Professor in the undergraduate programs of Business Administration and International Business.

Design of the analytical programs for the curriculum grid.Review and update of the bibliography for the subjects of the International Business program.Meetings with the academic team to review academic programs, develop improvement proposals for the International Business program, and enhance operations.Attention and follow-up with International Business students, prospective students interested in joining the program, as well as parents, companies, and the general public.Panelist in the Faculty Position Examinations for candidates applying to be new teachers in the International Business Program.Review and validation of courses for students participating in international exchanges.Management of information and activities related to national certifications and/or accreditations from CACECA and CIEES, as well as international accreditation from ACBSP.Review and creation of class schedules for all teachers in the International Business program.

• Demonstrated purposeful approach in prospecting and sales lead development, contributing to business growth.• Provided sales support, implemented effective sales strategies, and monitored reports, displaying a keen eye for results.

• Responsibly handled inbound service duties for Santander Consumer U.S.A. car loan campaign, including customer support and payment reception.• Adapted to changing customer needs and efficiently navigated Santander Consumer U.S.A. website for password resets.

Led the strategic development and execution of the end-to-end admissions process. Steered the smooth advancement of candidate admissions for both Bachelor's and Master's programs. Innovated the establishment of regulations for Rochat School of Business, setting a benchmark for excellence. Devised and implemented operational processes, enhancing the efficiency and functionality of Rochat School of Business. Championed the personalized onboarding experience for new students, orchestrating the preparation and delivery of impactful admission letters and welcome kits.

Served as an Administrative Analyst within the Department of Mortgage Credit and E-Banking, contributing to various key functions:Orchestrated the administration of the material and training plan for Electronic Banking products, ensuring a comprehensive and effective client experience.Delivered personalized customer service to VIP clients, addressing their specific electronic banking needs with a focus on satisfaction and efficiency.Generated insightful reports and efficiently processed invoices from mortgage brokers, contributing to streamlined financial operations.Provided multifaceted support to the Mortgage Sales Department, contributing to the success of diverse initiatives.Proactively managed Service Levels for Electronic Banking products, optimizing operational efficiency and client satisfaction.Spearheaded the administration of initiatives aimed at customer retention and loyalty, contributing to a positive and enduring client relationship.

Management of the portfolio and prospecting for new clients. Administration of advertising for the Bakery, Refrigeration, and Snack channels. Coordinated the project for the development of web pages for the Bakery, Refrigeration, and Snack channels. Conducted extensive training for the sales teams of Torrey equipment distributors. Developed sales strategies and benchmarking. Managed and developed internal reporting. Established new suppliers for the Bakery, Refrigeration, and Snack channels.

Sales of Honda motorcycles and power products, including the development of effective sales strategies. Conducted training and onboarding for new sales staff. Administered special events and corporate sponsorships.