Jorge Santana Email & Phone Number

Puerto Rico

Puerto Rico

• Managed project lifecycle from kick-off, scope development, web development, third partyvendor management, meeting coordination, quality assurance, training, and post-launchinitiatives
• Analyzed the effectiveness of program operations in previously established goals and objectivesand made recommendations on how to better meet them.
• Evaluated current methods and procedures and worked with a team to develop a strategy toimprove the overall functionality.
• Communicated progress and roadblocks to stakeholders and made recommendations for ontime and on-budget delivery of project.
• Supported strategic planning and implementation of communications, outreach, and strategydevelopment by providing cost and time efficient recommendations and communicating withrelevant suppliers to ensure project.
• Created, managed, and communicated production timeline expectations to relevant clients,suppliers, and internal personnel.

Puerto Rico

• Achieve mastery of all aspect of project executions: planning, tagging, recruitment, QA and monitoring.
• Provide weekly feedback and reporting to the Client Service team.
• Work with clients such as P&G, Team Detroit, Carat and ABI to meet expectations
• Work with multiple publishers/sites such as MSN, ESPN and AOL in order to keep all parties up to date on any issues
• Actively monitor project progress, identify and resolve technical and recruitment issues in a timely manner and escalate technical, customer and recruitment issues as necessary.
• Communicate directly with the Ad Operations and Analytical teams to troubleshoot any problem that may be directly impacting the outcome of a project.

Puerto Rico

• Help Technical Account Managers in their daily duties
• Manage the key operational components for market research projects evaluating online / digital advertising campaigns
• Work very closely with the TAM team in setting up and monitoring research studies that use different platforms such as online, mobile, social, and gaming media to collect response data for marketing purposes.
• Able to work productively in a high-volume collaborative environment

• Serve the customer with great disposition as a cashier and as a greeter
• Successfully completed training courses including Money Count
• Deliver exceptional guest service daily in a fast pace diverse environment
• Partner with multiple departments to ensure a superior quality guest experience
• Excellent problem solving and decision making skills
• Conducted money count training