Jorge Schulz Email & Phone Number

Placentia, Ca, Us

Orange County, California, United States

• Identify, manage and resolve issues in a timely manner.• Diagnose and resolve hardware and network technical issues and determine proper solutions. including basic TCP/IP networking and common IT protocols such as SMB, HTTPS, LDAP, FTP, SNMP, and SMTP.• Excellent technical and analytical skills to resolve difficult problems.• Perform diagnostic repairs, preventative maintenance and firmware updates• Maintain HP and Xerox equipment according to manufacturer’s specifications.• Manage assigned territory of printer devices or MFP in the Western United States.• Produce and/or provide customers with technical documentation, instruction and training materials.

Irvine, California, United States

• Provide logistical and technical support to the commercial and professional education teams• Troubleshooting, repair and calibration of Biosense’s 3D Heart Imaging System, Carto3 and its associated components (catheters, generators, wet baths, etc)• Configuration, setup, training and troubleshooting of transeptal simulators for the education teams• Configuration, setup, training and troubleshooting on Oculus VR Headsets used in virtual training• Assisting in the preparation, setup and breakdown of Carto3 systems during research labs, training events and trade shows

Irvine, California, United States

· Preparing standard and custom demonstrations for Kofax Sales Account Executives and resellers· Participated in customer facing appointments with executives to deliver the technical proposition· The handling of all pre-sales technical issues professionally and efficiently· Maintaining in-depth knowledge of Kofax products· Maintaining a working knowledge of content repositories· Maintaining a working knowledge of workflow systems· Understanding Kofax role in supporting business processes· Responding to technical questions in RFI/P/Qs· Providing feedback to Product Development regarding new features, improving product performance· Preparing Kofax Professional Services for installations – managing the transition from pre to post-sales· Preparing resellers on the technical aspects of selling Kofax solutions practices and procedures· Serving as a point of contact for resellers on technical issues· Responding to resellers requests for pre-sale technical support· Support geographic territory that included California, Nevada and Arizona

Irvine, California

Provide support to Kyocera dealer channel in the Southern California, Arizona & Nevada regions.Provide pre-sales support for Kyocera multifunction devicesProvide pre-sales support for Kyocera HyPAS solutions, Kyocera Net Manager / MyQProvide pre-sales support for authentication hardware (Elatec, RFIDas, Jamex, HID proximity cards)

Cypress, California

Provide support on Xerox, HP, KIP & Brother Multi-Function DevicesProvide support on Xerox DocuShare, PaperCut, NSI, FaxCore & Nuance ProductsProvide support on Software solutionsProvide technical expertise to sales staff

Los Angeles, California

• Network installation of Konica Minolta multifunction devices• Providing Sales support to Konica Minolta's software solutions products• Installation, management and support of e-Copy products• Installation, management and support of Prism DocRecord document management products• Installation, management and support of PageScope Enterprise Suite authentication system• Installation, management and support of Equitrac authentication system• Installation, management and support of Pharos authentication system• Provide pre and post sales support for Konica Minolta Optomized Print Services• Supporting Konica Minolta’s geographic customer base• Providing pre and post sales support to the sales force• Analysis of computer or network related issues involving Konica Minolta’s product line

• Managing a team of 25 technicians• Managing several repair product lines: 2 Cycle, 4 Cycle, Gas Artisan, Electronics and Vacuum• Associate evaluations• Hiring, promotion and disciplining associates• Updating and reports team metrics on daily basis• Motivating associates to maintain daily production quotas• Repair facility responsible for the repairs of the entire South Florida area• Attending quarterly meetings with other managers to better improve our service

• Manager of technical support for Brother Latin America• Manager of technical support for Brother Argentina• Manager of technical support for Brother Brazil• Webmaster & Designer for www.brotherlatinamerica.com• P & L budgeting responsibility of 300K for Latin America Technical Support Department• Supporting subsidiaries in Mexico, Chile, Argentina & Brazil with technical information.• Conducting technical training seminars on all Brother products.• Managing a network of Authorized Service Centers throughout Latin America.• Administrating labor and part rates for Authorized Service Centers.• Providing advanced support to the Brother sales force at trade shows.• Conducting sales and marketing presentations to various sales forces and trade shows.

• P & L budgeting responsibility of 300K for Latin America Technical Support Department• Supporting Brother Argentina with technical information• Conducting technical training seminars on all Brother products.• Managing a network of Authorized Service Centers throughout Argentina, Uruguay, Paraguay• Administrating labor and part rates for Authorized Service Centers.• Providing advanced support to the Brother sales force at trade shows.• Conducting sales and marketing presentations to various sales forces and trade shows

• P & L budgeting responsibility of 300K for Latin America Technical Support Department• Supporting Brother Brazil with technical information• Conducting technical training seminars on all Brother products.• Managing a network of Authorized Service Centers throughout Brazil• Administrating labor and part rates for Authorized Service Centers.• Providing advanced support to the Brother sales force at trade shows.• Conducting sales and marketing presentations to various sales forces and trade shows

• Managing temporary technical support representatives during the tax season• Solving computer related problems stemming from the use of the program• Answering tax related questions as they pertain to electronic filing• Setting up and supporting Novell peer to peer LANs to work with the program• Testing software to see it meets IRS specifications• Conducting training seminars for clients both in English and Spanish• Sales and support for Spanish speaking clients• Writing user documentation, technical bulletins, and training manuals