Jorge Schulz Email & Phone Number

Placentia, CA, US

Orange County, California, United States

• Identify, manage and resolve issues in a timely manner.
• Diagnose and resolve hardware and network technical issues and determine proper solutions. including basic TCP/IP networking and common IT protocols such as SMB, HTTPS, LDAP, FTP, SNMP, and SMTP.
• Excellent technical and analytical skills to resolve difficult problems.
• Perform diagnostic repairs, preventative maintenance and firmware updates
• Maintain HP and Xerox equipment according to manufacturer’s specifications.
• Manage assigned territory of printer devices or MFP in the Western United States.

Irvine, California, United States

• Provide logistical and technical support to the commercial and professional education teams
• Troubleshooting, repair and calibration of Biosense’s 3D Heart Imaging System, Carto3 and its associated components (catheters, generators, wet baths, etc)
• Configuration, setup, training and troubleshooting of transeptal simulators for the education teams
• Configuration, setup, training and troubleshooting on Oculus VR Headsets used in virtual training
• Assisting in the preparation, setup and breakdown of Carto3 systems during research labs, training events and trade shows

Irvine, California, United States

· Preparing standard and custom demonstrations for Kofax Sales Account Executives and resellers· Participated in customer facing appointments with executives to deliver the technical proposition· The handling of all pre-sales technical issues professionally and efficiently· Maintaining in-depth knowledge of Kofax products· Maintaining a working knowledge.

Irvine, California

Provide support to Kyocera dealer channel in the Southern California, Arizona & Nevada regions.Provide pre-sales support for Kyocera multifunction devicesProvide pre-sales support for Kyocera HyPAS solutions, Kyocera Net Manager / MyQProvide pre-sales support for authentication hardware (Elatec, RFIDas, Jamex, HID proximity cards)

Cypress, California

Provide support on Xerox, HP, KIP & Brother Multi-Function DevicesProvide support on Xerox DocuShare, PaperCut, NSI, FaxCore & Nuance ProductsProvide support on Software solutionsProvide technical expertise to sales staff

Los Angeles, California

• Network installation of Konica Minolta multifunction devices
• Providing Sales support to Konica Minolta's software solutions products
• Installation, management and support of e-Copy products
• Installation, management and support of Prism DocRecord document management products
• Installation, management and support of PageScope Enterprise Suite authentication system
• Installation, management and support of Equitrac authentication system

• Managing a team of 25 technicians
• Managing several repair product lines: 2 Cycle, 4 Cycle, Gas Artisan, Electronics and Vacuum
• Associate evaluations
• Hiring, promotion and disciplining associates
• Updating and reports team metrics on daily basis
• Motivating associates to maintain daily production quotas

• Manager of technical support for Brother Latin America
• Manager of technical support for Brother Argentina
• Manager of technical support for Brother Brazil
• Webmaster & Designer for www.brotherlatinamerica.com
• P & L budgeting responsibility of 300K for Latin America Technical Support Department
• Supporting subsidiaries in Mexico, Chile, Argentina & Brazil with technical information.

• P & L budgeting responsibility of 300K for Latin America Technical Support Department
• Supporting Brother Argentina with technical information
• Conducting technical training seminars on all Brother products.
• Managing a network of Authorized Service Centers throughout Argentina, Uruguay, Paraguay
• Administrating labor and part rates for Authorized Service Centers.
• Providing advanced support to the Brother sales force at trade shows.

• P & L budgeting responsibility of 300K for Latin America Technical Support Department
• Supporting Brother Brazil with technical information
• Conducting technical training seminars on all Brother products.
• Managing a network of Authorized Service Centers throughout Brazil
• Administrating labor and part rates for Authorized Service Centers.
• Providing advanced support to the Brother sales force at trade shows.

• Managing temporary technical support representatives during the tax season
• Solving computer related problems stemming from the use of the program
• Answering tax related questions as they pertain to electronic filing
• Setting up and supporting Novell peer to peer LANs to work with the program
• Testing software to see it meets IRS specifications
• Conducting training seminars for clients both in English and Spanish