Guide the development of a game-changer web application for logistics from scratch that eliminates costs due to demurrages and detentions and increases representatives' productivity by 30%.✅ Validate the web application business model and incorporate market insights into its development by applying experience-based learning and agile methodologies, raising its market valuation by 4.5X since launching the first Minimum Viable Product (MVP).✅ Implement industry-savvies and early adopters' feedback while following a strict budget to enhance the tech roadmap and identify valuable business opportunities that supported the development of a mobile app as a complementary revenue stream.✅ Negotiate early adopter agreements with 6 companies (two Fortune 500) that include tiers of payment models for tech development and market traction, ensuring 50% of the budget leverage of the whole project.✅ Establish a customer service standard to keep an effective working relationship with 31 early adopters through immediate response and clear and concise communication of project status, resulting in 100% retention over the last 2 years.✅ Foster partnerships with higher education institutions to boost R&D capabilities, talent scouting, and forming a body of in-house software engineers. The project master schedule was accelerated 4X through this strategy.✅ Build and coach five high-performance junior programmers teamwork from scratch, which has completed 100% of the development milestones on schedule while accelerating their learning curve by 50%.✅ Enforce a remote task self-management and follow-up system using Google Calendar and free-web applications that reduced work meeting time sessions from 20 to 3 hrs.✅ Champion adjustments in holding revenue stream, passing from a service-type-based model to a profit-based model based on customer tiers and upselling strategies. Profit by customer increased 25% on average.

Improve and manage the internal operating system (IOS) while transforming it into a centralized, traceable, and measurable source of information that facilitates resource allocation and forecasting, saving 160 hours of project logistics planning monthly✅ Develop and maintain a booking tracking system (BTS) by utilizing conditional formatting, advanced filtering, and SQL-like language in a spreadsheet to search the availability of dates and contractors in only one click, eliminating overbookings and 100% of the risk of losses due to compensations and disputes✅ Analyze data and evolve customer journey maps to identify potential up-selling and cross-selling opportunities for new and existing clients, leading to a $30K increase in sales✅ Reduced booking inconsistencies while assessing sales and operational trends, making proactive strategy adjustments to maintain alignment between performance and objectives✅ Devise key performance indicators (KPIs) to improve operations management and conduct evaluations that guided the development of 2 brand-new revenue streams and refining the principal one✅ Create and update the equipment inventory by labeling items into specific categories and allocations that support the cross-selling strategy, increasing revenue generated by 5% through equipment rental without affecting service delivery✅ Collaborate with the operational team to implement a remote work system using Asana and Google Suite, which allows generating reports, follow-ups, and project planning in real-time, resulting in an efficiency increase of 37%✅ Deliver exceptional customer service by assisting contractors in high-demand events with production setups, logistics coordinating, and bilingual translations, exceeding customer expectations reflected in 5 stars review✅ Mentor contractors to troubleshoot equipment and technical issues with devices, developing business capabilities, new skills, and knowledge that impact service delivery and customer experience

Co-Created and implemented 7+ new initiatives for groups of 100+ people focused on entrepreneurial skills development, creativity, and innovation tactics delivered, achieving 9 NPS and 99% of positive ratings.✅ Planned 14 community-based meet-up groups for entrepreneurs and small business owners to share best-practice in business development and innovation, registering an attendance of 80+ individuals on average.✅ Delivered 30+ virtual workshops to train faculties, researchers, and dignitaries of higher education institutions in LatAm in business modeling, market validation, intellectual property, and technology commercialization, deriving three long-term consulting service contracts.✅ Spearheaded a revenue stream diversification program by acquiring talent specialists in intellectual property protection, copyrights, and brand registration, developing the company's capabilities to perform new services, and increasing revenue by 30% annually.

Modified the organizational mindset to align academic research to the market, narrowing the strategic framework into 4 specific action lines based on market needs and regional competitiveness strengths.✅ Formed an internal development and innovation board to identify business opportunities based on tech transfer and industry partnerships, achieving the transfer of 8 breakout technologies to the market.✅ Fostered partnerships with Mexican Innovation Ecosystem (MIE) key players, raising $15K for market validation of 3 novel technologies with the potential to become new ventures.✅ Coordinated and coached 3 multidisciplinary teams to conduct 500+ interviews with potential customers and industry-savvies for technology and market assessment, identifying pain points and pivoting solutions based on their insights in less than 3 months.✅ Collaborated with a cross-functional team to develop a comprehensive business case, which included financial analysis, market research, technical feasibility, and project management, driving the closing of a partnership agreement to create the 1st startup company in the University records.✅ Supervised day-to-day operations and cooperated with teams across 4 departments to align end-to-end processes, creating a technology transfer pipeline for 48 patented inventions.✅ Collaborated on an organization-wide re-engineering project to improve the end-to-end procedures of the department, simplifying 8 processes to only 3 main functions by applying the Business Process Management (BPM) approach. ✅ Created visual materials (e.g., PowerPoint slideshows, one-pagers, pitch decks) to present market findings at a weekly executive meeting and externally to promote tech-development results through social media, resulting in three R&D teams contacted by 4 companies interested in their technologies within 6 months.

🏆 Praised in 2021 for contributing to the evolution and strengthening of the TTO and the Entrepreneur and Innovation Development Program.🏆 Promoted as the first Head of the Technology Transfer Office (TTO) in the University's history due to proven leadership, organizational skills, and track record of developing successful projects from scratch with minimal to no budget.Architected, furthered, and implemented the TTO, taking a team of 3 non-experts, coaching and leading them to identify breakout technologies and file the first 24 patents since the University's founding.✅ Cultivated two international networks with 40+ higher education institutions, specialists, and governmental agencies to share best practices and knowledge that reduced up to 75% of the time and costs of implementing the TTO.✅ Co-designed and organized 50+ leadership and business skill development initiatives like seminars, conferences, workshops, hackathons, and so on, establishing an entrepreneurial path for 1500+ students, 400+ faculty, 30+ dignitaries, and 500+ postgraduates and researchers.✅ Led end-to-end designing and implementation of 3 governance models that allowed the University to progress in startup development, increase graduates' employability rates, and technology commercialization through service providing to the industry.✅ Created an ongoing training program to align applied research to the market to foster innovation among 6 research labs, skilling 250+ researchers and postgraduates in industrial protection rights and business modeling.✅ Instituted a pilot program to impulse software engineering services, developing an innovation node with 8 faculty experts from the software engineering school trained in business modeling, forging a path for undergraduates to gain experience through problem resolution in real-case scenarios.

🏆 Promoted due to proven leadership, organizational skills, result oriented, and demonstrated understanding of corporate procedures and processes, incurring 0 financial audit observation complaints.Supervised daily operations, including running payroll for 85 employees and resource and budget management of 17+ operational programs, ensuring a 100% compliance rate and deadlines.✅ Collaborated with the heads of 5 business units to implement a financial efficiency schedule through goal alignment and task integration, which reduced 35% operational cost while achieving 100% of the goals set in the operating programs.✅ Organized and presented data analysis and performance results, making recommendations to upper management, improving 12+ processes, and guaranteeing the effective operation of the department and its programs.✅ Increased productivity by 25% by implementing a program that improves the work environment focused on planning, task organizing, systematizing, and upgrading workspaces, achieving 0% of job truancy during office hours.✅ Guided 18 clerical to plan and process resource allocation, ensuring no interruptions in the department operations and its programs through workload redistributions, reducing processing time by 60%.✅ Improved work efficiency while eliminating task duplication and led the restructuring of five business units, resulting in a 14% staff reduction that saved $20K payroll monthly.✅ Reduced department overspending by establishing a consolidated purchases program and rigorously monitoring, saving $300K annually.✅ Coordinated a project to update the inventory record of personal property and equipment, allowing the identification of 100% of the items in less than a year, resulting in 1,200 items located in 22 sites and 400 marked for removal due to obsolescence.

Created a finance model using advanced functions in Excel to assess the financial viability of projects and services offered to the industry, securing a minimum of 25% profit margin per sold project.✅ Developed a real-time monitoring system that reduced manual clerical tasks and decreased authorization time for expenses and resource allocation from 5 days to 1 day.✅ Trained 17 project managers in objective-based planning and resource allocation, ensuring 95% budget programming accuracy and 100% goal accomplishment.

Catalyzed thought change by incorporating experience-based learning and disruptive pedagogies, keeping students motivated and willing to learn. Subjects taught related to finance, economics, human resources, management, strategic planning, marketing, and entrepreneurial development.

Tracked the operational profit and loss from the diverse revenue streams and made recommendations to sustain the minimum profit margins set by the General Management.✅ Overseed the operations for 121 rooms, 1 restaurant, 2 bars, and 4 gathering rooms overnight by coordinating 20 team members to guarantee quality and operational standards.✅ Examined data to create executive reports with pertinent information for decision-making.✅ Analyzed client needs and requests to determine the best service to meet them, demonstrating outstanding customer service.