Jorge Limon Email and Phone Number
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I've been fortunate to take on several important roles in my career - Resource Management, Workforce Planning, Analytics, Customer Service, Language Assistance Operator, Call Center Representative, Individual Contributor and Support roles. From these experiences I am able to understand and succeed in a fast paced corporate and union environment. This has helped develop me into a well rounded professional who's team oriented, self motivated and always willing to work to be successful in today's competitive environment. I welcome all new endeavors, challenges and the ability to grow my professional network Please reach out to me if you have any questions or just would like to get in touch. Thank you in advance.
Frontier Communications / Verizon
View- Website:
- frontier.com
- Employees:
- 10935
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Workforce Planning And AnalysisFrontier Communications / Verizon 2015 - PresentOxnard, CaCurrently manage the efficiencies of over 200+ union employees by optimizing their work schedules and hours based on my forecasting of call volumes to ensure service levels are met. I analyze trends, patterns and behaviors of the business and employees to build strategic plans and business cases in an effort to be proactive and stay competitive in today’s environment. • Developed and trained a forecasting model that not only included call volume and mixture but took into account employee attendance and behavior. In doing so I was successful in turning Verizon’s 68% service level into 80% making the center run more efficient and grow in revenue.
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Customer Service: Operator IVerizon 2007 - 2015Oxnard, CaResponsible for multiple job functions during the time I held this position. Handled high level customer escalations, provided training to new hires and refresher training to existing employees teaching processes and system changes. Provided customer service and directory information both for our Spanish and General Market consumers.• Received Operator of the Year Award on multiple years for my results in call metrics and customer experience.• Awarded for my leadership and training abilities in developing our directory assistance operators into top performers earning top results across Verizon's footprint in the US. -
Resource AnalystVerizon 2003 - 2007Thousand Oaks, CaSupervised a small call center of 60+ union employees. Worked on call monitoring and training for the reps to help improve their efficiencies while taking customer calls. Ran and analyzed reports to create strategic business planning around call mixture and staffing and forecasted call volumes and created employee schedules to meet the needs of the business. • Surpassed service level metrics making our office #1 across all Verizon Directory Assistance call centers in the US. Achieved by creating forecasting models that didn’t previously exist.
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Language Assistance OperatorVerizon 1999 - 2003Thousand Oaks, Ca
Jorge Limon Skills
Jorge Limon Education Details
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Business Administration And Management, General
Frequently Asked Questions about Jorge Limon
What company does Jorge Limon work for?
Jorge Limon works for Frontier Communications / Verizon
What is Jorge Limon's role at the current company?
Jorge Limon's current role is Workforce Planning and Analyst at Frontier Communications.
What is Jorge Limon's email address?
Jorge Limon's email address is jo****@****ier.com
What is Jorge Limon's direct phone number?
Jorge Limon's direct phone number is +180582*****
What schools did Jorge Limon attend?
Jorge Limon attended Oxnard College.
What skills is Jorge Limon known for?
Jorge Limon has skills like Resource Management, Business Analysis Planning And Monitoring, Strategic Planning, Project Planning, Customer Service, Customer Experience, Microsoft Office, Trend Forecasting, Scheduling, Attendance Management.
Who are Jorge Limon's colleagues?
Jorge Limon's colleagues are Dick Foore, Genaro Ortega, Belinda Riffenburg, Latasha Mccoy, Kevin Paulin, Hon. D.hum., Cfei®, Savino, Scott, Dina Davis.
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Jorge Andre Limon
New York, Ny
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