* Design and implement HR Best Practices Diagnosis to clients, recommendations have improved processes and KPI's. * Create "Business Continuity Plan" to move forward facing Covid-19 pandemic, ensuring operation of our clients in compliance with federal regulations reducing financial and commercial risks. * Build up strategies to accomplish legal regulations of clients of Outsourcing, Inclusion and Diversity and Psychosocial Risks.

* Implement engagament schemes for people improving eNPS, from 43 to 86 and cNPS from 28 to 65, as strategy to retain clients in 92%.* Elaborate a variable payment scheme for Key Positions as equal of financial results increasing reach of objectives from 72 to 87%.* Launch UNISS, ISS Corporate University initiative to reduce labor competencies gaps, improve performance of operational positions.* Create Welfare and Wellness Program to reduce employee's complaints and turnover from 152% to 64%.* Support Shared Services Center for LATAM in Payroll system using PeopleSoft system reducing costs in 500,000 USD per year.

* Restructure Human Resources area to align it to company strategies by reducing Recruitment process to improve hirings in 16%, adapting training programs to reduce turnover 18%, and Absenteeism in 39%, improving operational indicators and risk events.* Design and initiate "School of Bikers" program to train new delivery people about learning to ride a bike and prevent accidents, reducing accidents by 27%, decreasing social security risk by 2% of cost.Negotiate with 6 local unions, new hourly payment scheme for logistics personnel, made it with Operational and Financial teams to be more flexible, hiring people in remote locations, saving 1.5 mio MXN.* Implement new ERP in Human Resources to provide better information and process in Recruitment, Training and Payroll, unified with Finance systems.

* Implement Balanced Score Card (BSC) for administrative positions, achieving 97% compliance of objectives and initiatives.* Develop technical training program for old elevators models in coordination with Quality Assurance area, increasing labor competencies in Maintenance area, improving customer satisfaction in resolution of elevators failures.* Deploy Performance Management Strategy by Talent Succession Plan strategy for Mexico and Central America.

* Slash payroll/benefits administration costs 7.5% by negotiating benefits with the Union.* Move operations from Mexico City to Saltillo, negotiation with Mexico City Union to terminate collective labor agreement, termination of individual contracts, start - up operations in Saltillo, maintainingproduction and sales indicators.

* Talent management, succession plan and leadership development processes for Commercial area, creating pipelines for mid level positions.

* Design training programs; consultant in Human Resources area such as organizational development, labor competencies, job descriptions; facilitator in Leadership, Competencies, Train the Trainers.

* Lead the Human Resources function into 3 plants, Querétaro, Tampico and Matarredonda; Organizational design, employee relations, compensation, recruiting, training & development, organizational change, safety & security, medical service, ecology, pay roll, training program, leader of issue 18 from ISO 9001.

* Management of employee relations, labor collective contract, relations with union representatives, hiring of unionized personnel, social security administration, pay roll support, headcounts, salaries' surveys, organizational design, recruiting & selection, personnel administration, benefits, special events, internal communication.* Previous positions: Training Head; Recruitment Head.