Oversaw retail presentation to guests, effectively raising guest average by 3%Directed the food and safety management of the unit by ensuring all policies and guidelines were enforced.Developed and executed hiring Plan with DO to ensure coverage across several units in the Dallas-Fort Worth metroplex area.Refined Company drink recipes & created new one in order to increase guest transaction. Succeeded by 5%Spearheaded project to improve guest-company relations by ensuring guests feedback was responded to and relayed to upper management. Coordinated unit’s inventory weekly, minimizing food cost by 3%

Directed the Inventory of Alcohol Products.Oversaw placement of Service Area.Ensured local/state policies were enforced.ID’ed guests throughout shifts to ensure client safety.Created non-alcoholic beverages for clients.Enforced health and sanitization policies were in-effect.

Promoted to Systems Manager at unit #1090Assigned scheduling for over 75 employees and 7 managers. Collaborated with Operating Partner on labor forecast for all three dayparts ensuring operating labor costs were minimized by 4% granting a labor cost of 23% vs plan of 27%Overhauled training for the unit by ensuring veteran employees were certified/re-certified in their positions and new employees were certified in three positions within one week of hiring leading to a training tracker score of 63% vs previous scores of 55%.Spearheaded unit training of all Managers in Training involving Administrative development and floor management.Certified and developed several Team Leaders under the Whataburger support pillars of Systems, Customer, and People.Enhanced food cost procedures by conducting daily counts prior to and after a shift so as to identify any discrepancies during the shift.Generated a positive operating margin plan by ensuring product orders placed were built to the current trend of sales vs plan.Directed the onboarding and recruitment of unit staff.Oversaw Catering Sales + Development generated an average of 200-500$ in catering sales by establishing relationships with local schools + businesses.

Promoted to Team Leader Trainer at unit #1090Oversaw training at Unit for multiple positions, ensuring employees were in compliance with Food Safety guidelines and Company Policies.Conducted 'mock" NSF Audits to ensure the Unit was meeting company standards.Enforced Cash Handling Policies to ensure cash incidents/discrepancies were minimized. Expanded on Cash Handling Policies by developing a system for ensuring Receipts belong to the unit were properly stored achieving an Asset Protection Audit score of 83% vs previous scores of 74%, and 69%Directed the organization of unit Daily Sales Reports, Deposit Logs/Slips, Cash Drawer Screens, Safe Count Screens and ensured any documents missing signatures, receipts belong to the unit were accounted for. Allowing for an Audit score of 91% vs the previous score of 83%

Team Member at Whataburger unit #1090Decreased unit Time to Receive for Breakfast & Lunch Dayparts by 50%(Previous wait time average 4:50min avg vs 2:30min avg)Managed transactions over 50$Directed Guests to utilize Customer Survey to increase Overall Satisfaction Score(OSAT) for the unit by 18%(previous score 67% vs then-current score of 85%)Honored as Employee of the Month Twice(One in April, A Second Time in June)Assisted Managers in training staff at Window Handout Station, Window Order Taker Window, Secondary Lane, and Front Counter. Conducted Regular Day to Day Operation and Duties for Team Member Positions.Identified as the next Team Leader for the unit and achieved promotion by August 14th

Hired on as Training consultant for Grandy’s/Captain D’sOversaw the training and distribution of training materials for company deposit/safe/cash drawer entries.Created Systems involving Food/Health Safety Management for Area Managers/General Managers such as Food Safety Checklists, Signage regarding Food Temperatures and Hand-washing procedures.Oversaw the re-training and certification of 10+ units in the Dallas Fort-Worth Area.

Directed Training Of Team Members decreasing unit turnover by 17%Formulated procedures in Drive Thru that decreased guest wait time and increased general speed of service by 20%(Overall score of 95% vs previous 74%)Drove unit's Guest Overall Satisfaction scores from 72% to 96% by ensuring all guest recieved their survey code.