Jorge Quintero Email & Phone Number

Toronto, Ontario, Ca

• OSS/BSS end to end strategy and execution aligned with IT infrastructure (Technical Roadmap/Digital Transformation/Product Roadmap) • Develop, manage, and track the OSS/BSS and Business Intelligence annual budget • Consult senior-level stakeholders across the entire organization to identify business and reporting needs and to optimize the use of information technology • Create processes and standards for selection and implementation of digital transformation projects related to OSS/BSS and Business Intelligence• Support presentations to the organization needs to share the OSS/BSS and Business Intelligence transformation journey with Aptum and the industry • Owns, maintains, and scale the EDW (Enterprise Data warehouse) and drives a culture of data-informed decisions• Analyze current technologies used within Aptum and determine ways to improve in collaboration with C-Suite, director IT, director community and other cross functional groups

Toronto, Ontario, Ca

Responsibilities• Data Analytics, enterprise reporting, and process improvement for a global hosting provider.• Create & deploys interactive dashboards that allow for consistent performance monitoring.• Conduct customized presentations to executives detailing performance analytics, KPIs, and process improvements.• Collaborate cross-functionally and with executives to develop global KPIs and enterprise reporting based on data capabilities.• Direct the development of programs, operational reporting, and new data management processes to support internal needs.• Derives actionable insight from complex business data and leverages data to understand and improve business processes.Achievements• Developed and deployed the Business Intelligence department from scratch:• Spearheaded and executed Analytical Center of Excellence in order to provide comprehensive insights, improve workflow performance, & increase operational efficiencies.• Designed multiple DataMart for self-BI activities (slice & dice data, drilling down, What If Scenarios)• Designed and executed a BI Roadmap including the technology strategy, advanced tool selection and implementation, and organizational structure.• Directed the adoption of advanced intelligence, data discovery, visualization, and operational reporting across the company.• Streamlined data from 30+ databases in 4+ different platforms:• Created an Intelligence Center as a repository of all reports and data analysis: established a mechanism to track and document all report and data analysis requirements_________________________________________________________________________* Increased efficiency on customer support department by 20% * Improved Supply Chain department productivity by a30% * Improved workflow productivity by 20% * Developed the Business Intelligence Team with zero budget

Toronto, Ontario, Ca

• Responsible for operational strategy, process improvements, and enterprise reporting for a global hosting provider• In charge of the operational strategy including financial performance evaluation: - Collaborated with the Vice President on the development of the Annual Operating Plan- Ensured consistent financial discipline was applied to performance tracking of the budget development, sales forecasting, and P&L overview • Maximized process improvements by providing periodic and ad hoc analysis on project performance: - Compiled analytical content and context for periodic reporting to the Executive Management team• Improved enterprise reporting systems through the creation and facilitation of customized Business Performance presentations:- Detailed the business units performance and variance analysis to Plan

Toronto, Ontario, Ca

• In charge of core operational responsibilities to ensure maximum availability of Miami customer servers- Supervised system administration, provisioning, backups, and maintenance of the Data Center facility• Created and implemented an operational process to audit all servers in the datacenter• Oversaw the networking and operations team (40 staff): conducted performance evaluations and trained employees on process improvements* Reduced power consumption by 20% and space utilization by 30%

• Coordinated implementation of a new Information System to improve Operations• Created a report center to provide management team with real-time business information• Participated in the planning and development of processes for a start-up company (grew from hosting 70 to 3000 servers in 2 years)• Managed over 60 people from provisioning and network to billing and customer support departments

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor, Computer Science

Education record

Master Of Business Administration (M.B.A.), Business Administration

Master Certificate, Business Intelligence