Jorge Suarez Email & Phone Number

Orlando, Florida, United States

Palm Bay, Florida

● Implemented Business Process Management services to leaders in the mortgage industry● Delivering customer centric solutions across the E2E mortgage spectrum● Led projects to build out 22 processes in origination and servicing for 5 key clients ● Built relationships with key client stakeholders through established track-recorded● Identified opportunities to expand clients’ savings through expansion of their BPO operations ● Supported Solutions Team in early engagement by… Show more ● Implemented Business Process Management services to leaders in the mortgage industry● Delivering customer centric solutions across the E2E mortgage spectrum● Led projects to build out 22 processes in origination and servicing for 5 key clients ● Built relationships with key client stakeholders through established track-recorded● Identified opportunities to expand clients’ savings through expansion of their BPO operations ● Supported Solutions Team in early engagement by product discoveries to determine processes ● Delivered project tracking, recommend problem resolution, and SLA progress reports● Supplied Executive Team and Key Stakeholders with weekly project status reports ● Recipient of 2022 Global Leadership Award for Excellence in Supporting Business Delivery Show less

Palm Bay, Florida, United States

● While in Project Management Role, implemented 20 new scope projects within 24 months● Developed Team from 38 FTE to 475 FTE in one year, then 628 FTE in two years● Established Client Relationships as primary point of contact during implementation● Worked with Operations Team to ensure Hiring and Timeline Goals met during transitions phase● Implemented Process Efficiencies during implementation to ensure SLAs contractually met ● Supplied Executive Team and Key Stakeholders… Show more ● While in Project Management Role, implemented 20 new scope projects within 24 months● Developed Team from 38 FTE to 475 FTE in one year, then 628 FTE in two years● Established Client Relationships as primary point of contact during implementation● Worked with Operations Team to ensure Hiring and Timeline Goals met during transitions phase● Implemented Process Efficiencies during implementation to ensure SLAs contractually met ● Supplied Executive Team and Key Stakeholders with weekly project status reports● Recipient of 2021 Global Leadership Award for Excellence in Supporting Business Delivery Show less

Maitland, Florida, United States

Senior Project Manager (Transition Management) - Sept 2015 – Jul 2019 ● In Project Management Role, implemented 11 new scope projects within 44 months ● Implemented 35+ Efficiencies Process requests with IT Development ● Graduate of Digital Risk Leadership Development Academy ● Mentored 4 DR Mangers into their current leadership roles ● Accomplished Mentor for the Digital Risk 2014 P4 Mentoring Program ● Recipient of 2013 Mphasis ACE Awards for Deal of the Year

Maitland, Fl

Senior Operations Manager (Forensic Loan Review and Advisory Services) - Nov 2007 – Sept 2015 ● Demonstrated ability to motivate and drive team to achieve overall set goal ● Developed and participated in Client QBR presentations, along with weekly OCR calls ● Monitored MTD team labor contribution to ensure the team remained within set budget ● Forecasted Monthly Delivery Schedule, along with execution of daily/biweekly deliveries ● Monitored Team Pipeline Management to… Show more Senior Operations Manager (Forensic Loan Review and Advisory Services) - Nov 2007 – Sept 2015 ● Demonstrated ability to motivate and drive team to achieve overall set goal ● Developed and participated in Client QBR presentations, along with weekly OCR calls ● Monitored MTD team labor contribution to ensure the team remained within set budget ● Forecasted Monthly Delivery Schedule, along with execution of daily/biweekly deliveries ● Monitored Team Pipeline Management to maintain team’s acceptable turn times ● Review Weekly Feedback provided by clients to improve team’s overall Agree Rate Show less

Orlando, Florida Area

Underwriter II (Alta-A and Conforming Mortgages)● Awarded individual loan authority of $425,000 for maintaining 100% trade execution.● Accomplished significant company growth for completing up to 6-8 underwrites per day. ● Maintained production levels with departmental standards to insure adequate turn times. ● Exceeded monthly quotas assisting company to accomplish record funding months.● Established partnerships with Account Executives and Brokers to successfully close… Show more Underwriter II (Alta-A and Conforming Mortgages)● Awarded individual loan authority of $425,000 for maintaining 100% trade execution.● Accomplished significant company growth for completing up to 6-8 underwrites per day. ● Maintained production levels with departmental standards to insure adequate turn times. ● Exceeded monthly quotas assisting company to accomplish record funding months.● Established partnerships with Account Executives and Brokers to successfully close loans. Show less

Greater Nashville Area, Tn

Senior Underwriter (Sub-Prime Mortgage)● Underwrote files from 15 regional branches to coincide with company guidelines and programs.● Analyzed property appraisals to ensure integrity and requirements per investor guidelines. ● Reviewed files submitted as pre-qualifications granting approvals, exceptions and denials.● Verified submitted documentation to insure authenticity. ● Awarded as the company’s Outstanding Underwriter for 2004.

Nashville, Tn