Jorge Bernabe Email & Phone Number

Puerto Rico

• Lead the management of multiple medium to large-scale projects, ensuring on-time delivery, within budget, and up to high-quality standards.• Develop and implement effective management processes, methodologies, and communication plans to align project timelines with stakeholder needs and expectations.• Oversee and coordinate all project activities, including resource allocation, milestone tracking, and risk management, to ensure seamless execution.• Drive process improvements by identifying inefficiencies, implementing automation, and optimizing business performance to achieve best practices and high-quality outcomes.• Provide leadership and oversight throughout the project lifecycle, from planning to completion, ensuring that the business receives valuable results and updates.

Miami, Florida, United States

• Executed a project plan that resulted in a $1M budget approval for a critical Transportation System replacement.• Achieved $1M in annual savings by migrating 110 systems to match corporate infrastructure and implementing resilient solutions in corporate data centers.• Developed and integrated over 220 system architectures to enhance corporate infrastructure, ensuring high resilience and compatibility within enterprise data centers.• Formulated a comprehensive monthly patch management policy, governing over 11K computer assets across Latin America and the Caribbean, achieving a 94% compliance rate.• Elevated team compliance by 6% annually through coaching and strategic gap analysis, contributing to a stronger culture of adherence to company objectives.• Ensured 96% compliance with 160 standards and regulations, collaborating with Information Security and legal teams to maintain operational efficiency.

Miami, Florida, United States

• Established a standardized production change management process that bolstered operational productivity by 96%, ensuring system, infrastructure, and network changes met consistency and compliance standards.• Validated 3,800 production systems change annually with a 98% success rate, safeguarding organizational assets and sustaining dependable customer service.• Oversaw the design, testing, and deployment of 160 corporate systems, enhancing overall quality and operational efficiency.• Orchestrated the strategic migration of 140 file servers to the SharePoint platform, drastically cutting overhead costs by 90% and enhancing regional productivity.• Compiled 180 business continuity and disaster recovery plans annually, achieving a 98% continuity rate, while strengthening the business continuity team to manage disruptions effectively.• Identified and mitigated an average of 1,200 potential operational threats annually, achieving a 92% reduction in corporate risk exposure.

Monterrey, Nuevo León, Mexico

• Enhanced regulatory compliance by conducting Payment Card Industry (PCI) assessments across the Latin America and Caribbean region, leading to the implementation of 98% effective compliance strategies.• Reduced system downtime by 92% through diligent management of Point of Sales (POS) systems, mobile devices, and wireless hotspots, ensuring secure data transmission.• Fortified security measures by revamping policies and overseeing the protection of 1M cardholder records annually.• Optimized IT operations and enhanced service delivery through successful negotiations with 10 cross-functional teams, focusing on eliminating redundancies and fostering consistent outcomes.

Monterrey, Nuevo León, Mexico

Projected management across departments, Monterrey Ramp Opening to support Mexico North District operation. Provided customer satisfaction balancing customer calls with the main call center at Mexico City and Monterrey Gateway Opening to support exportation through technological tools and advanced services.

Monterrey, Nuevo León, Mexico

Supervised installation and preparation of equipment and systems. Monitored interactions between computer networks. Conducted diagnostic tests, and implemented upgrades and modifications to telecommunication equipment, voice and data network, and devices for Mexico North Country Zone.