Jorge Bravo Email & Phone Number

Spain

Panamá

• I led a team of coordinators and collection analysts, overseeing the control of the accounts receivable portfolio.• I generated periodic reports for the Management, implementing strategies that resulted in the recovery of a high percentage of the overdue portfolio.• I utilized key effective collection tactics and maintained proactive communication with insurance companies, businesses, and national and international governmental entities.• I conducted continuous financial data analysis and implemented corrective actions as necessary.• I trained the admission, billing, and accounts receivable teams to ensure a smooth and efficient process.• I promoted daily communication with patients to resolve any issues or questions related to payments, optimizing financial flow and customer service.• I led continuous improvement initiatives by collecting and analyzing performance data, identifying areas for improvement, and applying innovative solutions.

Panama City, Panamá

• I led a cross-functional team of 52 people in the admission and billing department, covering areas such as emergency, laboratory, rehabilitation, cardiopulmonary, urology, radiology, ophthalmology, gastric centers, outpatient services, and hospitalization.• Successfully managed over 70,000 patient admissions annually.• Implemented advanced charge review approaches, reducing errors by 80% and significantly improving cash flow.• Trained the team to strengthen empathy and humane treatment towards patients and their families, prioritizing conflict resolution with sensitivity and maintaining necessary confidentiality.• Developed and implemented care controls and presented management reports to the Finance and General Management committees.• Coordinated the implementation of a digital patient management system, optimizing operational efficiency and reducing wait times by 30%.• Collaborated with other departments to develop and implement standardized policies and procedures, improving service quality and operational consistency.

Panamá, Panamá

• I led a multidisciplinary team in the departments of administration, medical professionals, marketing, accounting, and sales, promoting a goal-oriented culture.• Restructured the organizational chart and managed the company's annual budget.• Negotiated initial business agreements with key suppliers and managed the acquisition of supplies and services.• Fostered a high level of customer service throughout the team, resulting in a 25% increase in customer satisfaction according to quarterly surveys.• Implemented strategies that optimized the company's financial flow by 15%.• Implemented training and professional development programs for staff, optimizing performance in 8 of the 10 administrative positions.• Developed and implemented marketing and sales strategies, achieving a 35% increase in annual sales.• Coordinated sales and promotional campaigns, increasing product visibility and competitiveness in the market.

Bogotá D.C. Area, Colombia

• I directed the entire organizational structure of the company, fostering a goal-oriented work environment.• Managed administrative processes, product distribution, and supplies, along with external advisors (legal, accounting, sales, technical).• Conducted regular audits and managed purchases and accounts receivable.• Actively negotiated with suppliers and customers to optimize operations and business relationships.• Transformed the business through the design and implementation of innovative strategies, achieving a remarkable 60% increase in revenue in just three years.

Venezuela

• I led the administrative management of a national chain of stores, overseeing the head office and 25 branches.• Responsible for budget control and accounts payable management, ensuring the financial stability of the company.• I actively participated in board meetings, contributing strategic perspectives for growth and operational efficiency.

Houston, Texas, Estados Unidos

• I conducted daily sales monitoring.• Daily execution of operational activities.• Maintenance of updated records.• Comprehensive analysis of financial and operational data.• Preparation of detailed sales budgets.

Máster Oficial Universitario En Estrategia Y Marketing De La Empresa, Business, Management, Marketing, And Related Support Services

Bachelor Of Business Administration (Bba), Houston. Texas. Usa

Business Skills Classes / English As Second Language (Esl), Houston. Texas. Usa