Jorge Camacho Email & Phone Number

Costa Rica

Developed project management skills leading two global projects, aligned with multiple teams across Uber including BPO PartnersLed the Sprinklr WFM GSQ Project providing a global standard data sourceTook over the Weekly Operations Performance Report project with a successful launch for our BPO partners giving metrics visibility with standardized data in an single place

Costa Rica

Automated data extraction process for reporting using SQL and PythonProvided new centralized reports and dashboards that automatically update their data to Program Managers saving hours of time and helping the team with the decision makingWFM POC for the Audit LOBs with the BPO Partners taking advantage of my data analysis knowledge to look for operative efficiencies to implementProvided forecast, insights and a constant communication channel with the stakeholders and partners to… Show more Automated data extraction process for reporting using SQL and PythonProvided new centralized reports and dashboards that automatically update their data to Program Managers saving hours of time and helping the team with the decision makingWFM POC for the Audit LOBs with the BPO Partners taking advantage of my data analysis knowledge to look for operative efficiencies to implementProvided forecast, insights and a constant communication channel with the stakeholders and partners to had the most optimal operation of the Audit LOBsThrough data analysis optimized the BPO Operation saving $180k+ a year Show less

Designed more permanent reports and dashboards for the different Uber departmentsCreated processes, queries and scripts for data extractionAd hoc and permanent reporting for all Latam region (Costa Rica and Brazil), this includes all offices and greenlightsPart of Project Fount COE Reporting Stream, managing the Global Shrinkage ReportPart of the Verint super user team providing support for the Latam regionReached the WFM Wall of Fame at Uber for the support and reports… Show more Designed more permanent reports and dashboards for the different Uber departmentsCreated processes, queries and scripts for data extractionAd hoc and permanent reporting for all Latam region (Costa Rica and Brazil), this includes all offices and greenlightsPart of Project Fount COE Reporting Stream, managing the Global Shrinkage ReportPart of the Verint super user team providing support for the Latam regionReached the WFM Wall of Fame at Uber for the support and reports provided Show less

Costa Rica

Collaborated with the creation and development of the WFM Department for Uber CR COECreated and delivered the first WFM reports to provide data insights to the WFM and Operations teams to help with the decision makingParticipated in the creation of the WFM Process for Latam GreenLightsWorked with scheduling and capacity planning

Costa Rica

As a CSR I learned the basics of Uber, worked in the ASR (fraud) LOB and helped to develop the processes to serve our customers in the most efficient way.

Costa Rica

Customer Service Representative for the ATT account and Direct TV Sales.

Costa Rica

I was in charge of accounts payable and collections, bank reconciliations and monthly accounting closures, Payroll and reporting.Migration of balances and accounts from one accounting system to another.As a member of the accounting team I was in charge of the development of a new brand in the company.

Costa Rica

Assistant for the Administrative and Account department. Helping with Payroll, imports and reporting.

Bachelor'S Degree, Computer Engineering

High School Diploma, Intermediate Technician On Banking And Finance