Jorge Castañeda Email & Phone Number

Essen, North Rhine-Westphalia, De

Leverage knowledge of industry standards, regulatory requirements, and best practices in cybersecurity and compliance to ensure RWE has a better Cybersecurity and Regulatory Compliance posture.Collaborate with compliance teams, physical security, and operational technology teams to design, test, and implement NERC CIP Cybersecurity Framework controls, assess control effectiveness, and report on control deficiencies and remediation activities.Lead projects to onboard and maintain all systems related to cyber asset categorization, personnel onboarding/offboarding, electronic security perimeters, physical security, systems security management, recovery plans for critical cyber assets, change management, vulnerability assessments, information protection, and supply chain risk management.Lead operations technology team for internal audit readiness program.Build processes and create documents with stakeholders’ input to ensure streamlining and effectiveness of internal controls.Strategically coordinate and manage all regulatory deadlines and projects to ensure least risk from a technology and regulatory perspective.Strong problem-solving skills, written and verbal communication skills to effectively communicate with stakeholders at all levels of the organization.

Essen, De

Responsible for the direct administration of many distributed computer systems.42 Wind farms. over 2,000 Wind turbines. Five billion dollars in assets on the SCADA network.Support rigorous NERC CIP v5 information security framework documentation and implementation. Supported, maintained and improved operating systems, hardware, and software environments, processes, and procedures.Installed, maintained, updated and documented system and application software, IT processes and procedures.Organized and communicated system modifications through documentation and change management processes.Monitored and resolved technical infrastructure issues remotely and on-site, analyzed hardware and network failures and instituted processes for future prevention.Developed and implemented best practices and ensured internal standards were implemented.

San Angelo, Tx, Us

-Support over 150 clients ranging from city governments to financial institutions-Assist with Incident management and response, monitoring and continuity planning service desk/user support, and problem resolution with root-cause analysis-Work on Enterprise, Terminal Server, Virtualized, and SOHO environments-Provide support for C-level executives-Proficient with: Windows 7 to Windows 10Server 2003 to Server 2012 R2 Exchange Management 2003 to 2010 Microsoft Office Suites 2007-2016 and OutlookOffice 365SharePointMac OSXVMwareCisco Meraki - for dual-factor authentication (used in conjunction with Cisco VPN AnyConnect)LabTech NOC - for administration, patching and updatesBomgar remote assistanceMXLogic and Reflexion - for email filtering and backupOpenDNS - for web filteringCLI - Cisco IOS, cmd, Terminal

Cupertino, California, Us

-Handled escalated calls involving customer's iOS and OSX products-Would troubleshoot s/w and h/w to resolve customer issues-Consulted Tier I advisors about proper procedures to take to help our customers resolve their technical issue-Due to top 25% consistent performance, was elected for a Senior Advisor Support Rotation-Consistent top 30% performer in selling our in-house service plan, AppleCare-Top 10% of users adopting new process and elected as Ambassador for new process

San Marcos, Tx, Us

Basking Ridge, Nj, Us

-Top 10% of sales performers earned me the Winner's Circle Award in 2010 and 2011-Elected to join an Apprenticeship Leadership program in 2011-Elected as Data Champion and held team meetings to present new products and their features and benefits-Provided support and sales for small business clients (5-500 employee companies)-Elected as key holder of home base location to be able to open, close the store and lead team in sales meetings

-Hired as a manager to coach and develop a team of 20 customer care representatives-Coached to S.M.A.R.T. goals, measured performance, used North Star system to monitor call quality-Won Team Collaboration Award for best performance and great attitude displayed by a team (Feb. 2008)