Jorge Carollo Email & Phone Number

Thousand Oaks, Ca, Us

Chicago, Illinois, Us

• Lead fraud risk management initiatives, driving process improvements to reduce fraud-related incidents and costs, directly contributing to overall operational cost optimization.• Analyze payment-related data to identify trends and patterns, providing actionable insights that improve fraud prevention measures.• Own continuous improvement in fraud detection metrics, collaborating cross-functionally with Product, Engineering, and Operations to enhance fraud prevention infrastructure.• Drive strategic initiatives to streamline payments processes, working closely with teams to ensure alignment with broader operational goals.• Foster cross-departmental partnerships to ensure robust fraud management and process enhancement across the business.

Chicago, Illinois, Us

• Directed operational strategies focused on optimizing market performance and reducing inefficiencies, including cost control initiatives that improved margins.• Implemented data-driven strategies to enhance last-mile delivery logistics, increasing operational efficiency and reducing payment-related discrepancies in partner transactions.• Collaborated with internal teams to improve the end-to-end customer experience, leveraging performance data to develop and implement effective cost-saving strategies.

Costa Mesa, Ca, Us

• Managed a team and successfully onboarded delivery drivers to meet operational needs• Implemented a comprehensive funnel process for driver acquisition and onboarding• Ensured compliance with regulations and enforced post-hire contracts • Collaborated with cross-functional teams to resolve issues and improve the partnership experience

Costa Mesa, Ca, Us

• Identified and qualified corporate customers, highlighting the value of Foodja's services • Demonstrate to qualified prospects capabilities of on-demand services, Virtual Café, Group Orders and Foodja products and how to utilize the platform • Build the end-to-end sales pipeline and document all actions in CRM • Maintain relationship with corporate customer. Work cross functionally with account managers, operations and marketing team to build the best and reliable product

• Recruit, train, and mentor new delivery driver-partners, ensuring smooth onboarding and long-term success.• Oversee IC compliance, manage onboarding processes, and foster strong working relationships with partners.• Organize team schedules, approve payroll, and maintain up-to-date standard operating procedures to streamline operations.• Monitor delivery supplies and manage equipment maintenance to ensure operational efficiency and safety standards.• Develop and track Key Performance Indicators (KPIs) to measure the success and effectiveness of partnerships.• Lead B2B development efforts, building and nurturing strategic relationships to drive business growth.• Provide ongoing support for new business opportunities, collaborating with cross-functional teams to drive expansion.• Lead and mentor a team of 4 operations managers, ensuring high productivity, performance, and goal achievement.• Oversee payment processing to ensure accuracy, timeliness, and seamless financial transactions.

Chicago, Illinois, Us

• Lead day-to-day operations for the Los Angeles market, ensuring seamless execution across all facets of the business.• Build, mentor, and manage a high-performing team of operations specialists and corporate sales executives to achieve productivity and growth targets.• Cultivate and maintain strong relationships with restaurants and delivery driver partners to enhance service quality and operational efficiency.• Drive business development by identifying and nurturing key partnerships, and strategically expanding market reach.• Analyze delivery market metrics to develop and implement data-driven strategies for market growth and performance optimization.• Manage team schedules and optimize delivery driver-partner availability to ensure smooth operational flow.• Provide ongoing support for new business opportunities and expansion initiatives.• Promote a collaborative work culture by mentoring and coaching operations specialists and new corporate sales executives to drive team success.

Los Angeles, Ca, Us

• Oversee Los Angeles County day-to-day operations, responsible for over 45% of the entire company sales • Oversee day-to-day operations for Los Angeles County, driving 45% of company sales and ensuring efficient, high-quality execution across all departments.• Lead and mentor a team of 12 operations specialists and 3 corporate sales executives, setting clear goals and fostering a results-driven culture to consistently exceed performance targets.• Cultivate and nurture strong partnerships with over 300 restaurant accounts and 600 delivery drivers, ensuring long-term, mutually beneficial relationships and operational excellence.• Spearhead business development initiatives, acquiring new restaurant accounts and driving sales growth through strategic relationship-building and market expansion.• Collaborate with Finance, Marketing and Corporate Sales teams to design targeted sales tools and promotional strategies that elevate brand presence and increase revenue.• Analyze delivery market trends to make informed, strategic decisions that optimize service delivery and contribute to overall market growth.• Conduct field audits of delivery driver performance, ensuring adherence to quality standards and operational protocols.• Provide leadership and strategic support for new business opportunities, identifying growth areas and driving key initiatives to expand the business.

Bachelor Of Science (Bs), Finance And Financial Management Services

Associate Of Arts (Aa), Business Administration And Management, General

Education record

Web Page, Digital/Multimedia And Information Resources Design