Jorge Carrasco Email & Phone Number

New York, United States

New York City Metropolitan Area

Provide white glove support to our CFO, COO, VP’s ,Directors and Managers if their respective departments.Manage equipment rollout for Marketing and Risk Departments.Manage Infrastructure remotely of two of our hotels. (server management, patch management)Manage and upgrade our encryption and antivirus software for our hotels.Assist with cleaning up our OU’s in AD, manage and implement group policies.Work closely with our vendor to create Company Wide images for all our… Show more Provide white glove support to our CFO, COO, VP’s ,Directors and Managers if their respective departments.Manage equipment rollout for Marketing and Risk Departments.Manage Infrastructure remotely of two of our hotels. (server management, patch management)Manage and upgrade our encryption and antivirus software for our hotels.Assist with cleaning up our OU’s in AD, manage and implement group policies.Work closely with our vendor to create Company Wide images for all our devices. Provide and Process reports of new and existing costs for current and upgrading to new technologies. Show less

New York City Metropolitan Area

Provide MAC support to our Marketing Department as well as Agents who provide their own device.Assist customers over the phone/ in person troubleshoot issues they encounter on their machine/mobile device and provide actionable tips to resolve issues.Customer support for about 2000 users within the NY from IT workstation help to in-house applications.Usage of Active Directory to create/delete Employee/Agent’s account, verify they are added to the appropriate OU’s.Provide white… Show more Provide MAC support to our Marketing Department as well as Agents who provide their own device.Assist customers over the phone/ in person troubleshoot issues they encounter on their machine/mobile device and provide actionable tips to resolve issues.Customer support for about 2000 users within the NY from IT workstation help to in-house applications.Usage of Active Directory to create/delete Employee/Agent’s account, verify they are added to the appropriate OU’s.Provide white glove support to CEO, Directors(Accounting, Marketing, Listings, PR) and Managers of their respective offices.Shadow manager when applying Group Policy Updates to Computers on the Domain when trying to install new software, network shares and updating any drivers for the machines. Setup VPN access for Executives and assigned Agents and provide troubleshooting on their devices.Upgrading Computers in various offices from windows 7 to windows 10, imaging devices using PXE boot so they can meet Citi Habitats requirements and also transferring over any data from the end-user in a timely manner. Show less

Greater New York City Area

-Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.-Troubleshoots Desktop Virus and malware issues Maintains a daily backup of all network files.-Performs service administration tasks for software and hardware products to ensure manufacturer warranty-Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.-Customer support for 100 users within the US from IT… Show more -Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.-Troubleshoots Desktop Virus and malware issues Maintains a daily backup of all network files.-Performs service administration tasks for software and hardware products to ensure manufacturer warranty-Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.-Customer support for 100 users within the US from IT accessory to workstation dressing. Show less

Greater New York City Area

-Basic Administration of Phone and Voicemail systems for site.-Troubleshoots Desktop Virus and malware issues on a daily basis.-Assisted in coordination of work and worked in groups on assigned tasks.-Log all service desk interactions with accurate time and detail information.-Follow up on outstanding requests to ensure timely resolution and confirm satisfactory resolution with clients

Bachelor’S Degree, Computer/Information Technology Administration And Management

Associate’S Degree, Business Administration And Management, General, 3.0